Re: Xp crash
- From: "Richard Braun" <rbraun1@xxxxxxxxxxx>
- Date: Thu, 6 Mar 2008 17:21:57 -0500
Thanks to Gerry's suggestions I ran chkdsk/f/r and MemTest. Little did I
know what I would be in for:
I started Checkdisk (C drive only) (run from Windows with repair sector
option) at 9 am and it finally completed its labors at 11 pm. It reported no
errors, saying only that the scan was completed successfully.
As for MemTest, I had to brush up on my DOS commands to get this utility to
run but finally managed to download the correct exe/zip file, burn a cd of
the unzipped file using Nero (bootable disk option), boot the computer with
the new disk, proceed to the appropriate subdirectory and then run the
program. It also reported no errors.
I learned a lot about self test programs as a consequence of all this, and I
do appreciate the advice. Unfortunately it leaves me no closer to a solution
for the problem of random freeze ups, with which I began this post in the
first place. Sincerely,
Richard
"Gerry" <gerry@xxxxxxxxxx> wrote in message
news:O9tO64XfIHA.484@xxxxxxxxxxxxxxxxxxxxxxx
Richard
What happens if you just leave the problem to resolve itself when you get
a freeze? How long have you waited?
Two other possible causes come to mind.
A bad sector on the hard disk. Check the hard drive for bad sectors by
running chkdsk /f /r
Faulty RAM. You might test your RAM memory
http://www.memtest.org/
http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Richard Braun wrote:
The computer is a Compaq Presario desktop model SR1550NX. It has a
total of 1 GB Ram and 200 GB hard drive used about 20%. The computer
is on rarely more than 6 hours at a time. I have not been able to
compare the timing of freezes with scheduled tasks, mainly because
when the computer freezes I can't bring up the Windows Task Manager,
nor anything else for that matter. Richard
"Gerry" <gerry@xxxxxxxxxx> wrote in message
news:%23ujABtWfIHA.1168@xxxxxxxxxxxxxxxxxxxxxxx
Richard
You have not told me whether it is is a laptop or a desktop. Also the
amount of the installed RAM?
If it is a desktop do you leave the computer on 24/7?
Have you compared the timing of freezes with Scheduled Tasks to see
if they coincide?
There have been problems with Site Advisor and memory usage. You
could disable feature and see if the problems still occur. McAfee
may not be the most suitable package for your computer as it has a
large footprint. --
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Richard Braun wrote:
Gerry, here are the numbers you requested:
Task Manager, Performance tab/Commit Charge (K):
Total - 327668
Limit - 2220624
Peak - 412748
Task Manager, Processes tab
Peak Memory Usage -
Mcshield.exe 92,520 K
McProxy.exe 89264 K
svchost.exe 31,980 K
explorer.exe 26,000 K
msimn.exe 29,932 K
mcmscsvc.exe 14,872 K
Virtual memory size:
Mcshield.exe 40,696 K
svchost.exe 16,724 K
explorer.exe 17,068 K
SAService.exe 13,400 K
msimn.exe 15,808 K
mcmscvc.exe 8,872 K
"Gerry" <gerry@xxxxxxxxxx> wrote in message
news:O0ZQCejeIHA.484@xxxxxxxxxxxxxxxxxxxxxxx
Richard
You need to decide whether you have a freeze or a crash? They are
different things.A crash is a system ( or programme ) failure
usually resulting in the computer automatically rebooting or
displaying a Stop Error (AKA blue screen of death) message if the
computer has
been configured not to automatically reboot upon a system failure
occuring. A freeze is when the computer becomes unresponsive to
keyboard or mouse. A freeze will often resolve itself if given time
to do so. The demand for memory or CPU processing capacity exceeds
what is available at the time. Do you have a Desktop or Laptop
computer? It could be overheating so
you should check that all fans are working and use an Air Duster to
remove any dust inside the casing.
http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot
How much RAM?
Try Ctrl+Alt+Delete to select Task Manager and click the
Performance Tab. Under Commit Charge what is the Total, the Limit
and the Peak? You should be able to gather more information from Task
Manager.
With the Processes tab open select View, Select, Columns and check
the boxes before Peak Memory Usage and Virtual Memory size. What are
the figures for the 6 processes using the largest amounts?
Some processes will start in the background if the computer is
allowed to idle. You may be able to spot these using Task Manager
but Process Explorer is a better tool. For further information
about Process Explorer see here:
http://www.microsoft.com/technet/sysinternals/SystemInformation/ProcessExplorer.mspx
A new addition to Process Explorer is that you can now right click
on a process and search Online for relevant information.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Richard Braun wrote:
My WindowsXp SP2 will freeze while sitting idle, with screen saver
and power saver turned off. The mouse pointer disappears, and
ctrl-alt-del does nothing. After turning off and restarting,
everything appears to work normally, and as long as I'm doing some
work at the keyboard or with the mouse there are no problems. If I
let it idle, chances are that a half hour later it will have
frozen up again. I'm on the internet via high speed cable and use
McAfee anti virus. What could cause the freezeup, and how would I
go about troubleshooting to find the culprit? Richard
.
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