Re: Xp crash
- From: "Gerry" <gerry@xxxxxxxxxx>
- Date: Mon, 3 Mar 2008 20:14:03 -0000
Richard
You have not told me whether it is is a laptop or a desktop. Also the
amount of the installed RAM?
If it is a desktop do you leave the computer on 24/7?
Have you compared the timing of freezes with Scheduled Tasks to see if
they coincide?
There have been problems with Site Advisor and memory usage. You could
disable feature and see if the problems still occur. McAfee may not be
the most suitable package for your computer as it has a large footprint.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Richard Braun wrote:
Gerry, here are the numbers you requested:
Task Manager, Performance tab/Commit Charge (K):
Total - 327668
Limit - 2220624
Peak - 412748
Task Manager, Processes tab
Peak Memory Usage -
Mcshield.exe 92,520 K
McProxy.exe 89264 K
svchost.exe 31,980 K
explorer.exe 26,000 K
msimn.exe 29,932 K
mcmscsvc.exe 14,872 K
Virtual memory size:
Mcshield.exe 40,696 K
svchost.exe 16,724 K
explorer.exe 17,068 K
SAService.exe 13,400 K
msimn.exe 15,808 K
mcmscvc.exe 8,872 K
"Gerry" <gerry@xxxxxxxxxx> wrote in message
news:O0ZQCejeIHA.484@xxxxxxxxxxxxxxxxxxxxxxx
Richard
You need to decide whether you have a freeze or a crash? They are
different things.A crash is a system ( or programme ) failure usually
resulting in the computer automatically rebooting or displaying a
Stop Error (AKA blue screen of death) message if the computer has
been configured not to automatically reboot upon a system failure
occuring. A freeze is when the computer becomes unresponsive to
keyboard or mouse. A freeze will often resolve itself if given time
to do so. The demand for memory or CPU processing capacity exceeds
what is available at the time. Do you have a Desktop or Laptop
computer? It could be overheating so
you should check that all fans are working and use an Air Duster to
remove any dust inside the casing.
http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot
How much RAM?
Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?
You should be able to gather more information from Task Manager. With
the Processes tab open select View, Select, Columns and check the
boxes before Peak Memory Usage and Virtual Memory size. What are the
figures for the 6 processes using the largest amounts?
Some processes will start in the background if the computer is
allowed to idle. You may be able to spot these using Task Manager
but Process Explorer is a better tool. For further information about
Process Explorer see here:
http://www.microsoft.com/technet/sysinternals/SystemInformation/ProcessExplorer.mspx
A new addition to Process Explorer is that you can now right click
on a process and search Online for relevant information.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Richard Braun wrote:
My WindowsXp SP2 will freeze while sitting idle, with screen saver
and power saver turned off. The mouse pointer disappears, and
ctrl-alt-del does nothing. After turning off and restarting,
everything appears to work normally, and as long as I'm doing some
work at the keyboard or with the mouse there are no problems. If I
let it idle, chances are that a half hour later it will have frozen
up again. I'm on the internet via high speed cable and use McAfee
anti virus. What could cause the freezeup, and how would I go about
troubleshooting to find the culprit? Richard
.
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