Re: Problem with Windows Explorer crashing repeatedly
- From: Edward Ripley-Duggan <EdwardRipleyDuggan@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 6 Jan 2008 09:33:00 -0800
Thanks, all. So in your opinions, based on the messages, it is the Ipod
software that's acting up?
I did do an upgrade of the Itunes software yesterday, and also replaced
PortableDeviceTypes.dll from a backup, just in case it had become corrupted.
If it is indeed Itunes, and the problem returns, I will probably uninstall it
from this machine and put it on another I own that's not presently connected.
"Mark L. Ferguson" wrote:
Me either. I would say the only chance is to go to the IPod people, hoping.
to find updated software created due to pressure from multiple user
complaints about this problem.
--
Mark L. Ferguson
e-mail subject line must include "QZ" or it's deleted
..
"Gerry" <gerry@xxxxxxxxxx> wrote in message
news:%237$OZfHUIHA.4740@xxxxxxxxxxxxxxxxxxxxxxx
Sorry Edward I do not think I can help.
--
Regards.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Edward Ripley-Duggan wrote:
Thank you, Gerry.
I had a trouble-free week, until this AM. I fixed the problem again by
rolling back the system, but clearly something is fundamentally
wrong. I have appended a cycle of event reports, per your suggestion.
I'm wondering if this is somehow related to the Ipod software on the
machine--not mine but my daughter's. Anyway, here goes.
1.
Event Type: Information
Event Source: SecurityCenter
Event Category: None
Event ID: 1800
Date: 1/5/2008
Time: 9:50:19 AM
User: N/A
Computer: DH8J2091
Description:
The Windows Security Center Service has started.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
2.
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 1/5/2008
Time: 9:50:26 AM
User: N/A
Computer: DH8J2091
Description:
Faulting application explorer.exe, version 6.0.2900.3156, faulting
module PortableDeviceTypes.dll, version 5.2.5721.5145, fault address
0x0001bfff.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 33 31 35 36 20 00.3156
0030: 69 6e 20 50 6f 72 74 61 in Porta
0038: 62 6c 65 44 65 76 69 63 bleDevic
0040: 65 54 79 70 65 73 2e 64 eTypes.d
0048: 6c 6c 20 35 2e 32 2e 35 ll 5.2.5
0050: 37 32 31 2e 35 31 34 35 721.5145
0058: 20 61 74 20 6f 66 66 73 at offs
0060: 65 74 20 30 30 30 31 62 et 0001b
0068: 66 66 66 fff
3.
Event Type: Information
Event Source: iPod Service
Event Category: None
Event ID: 0
Date: 1/5/2008
Time: 9:50:45 AM
User: N/A
Computer: DH8J2091
Description:
The description for Event ID ( 0 ) in Source ( iPod Service ) cannot
be found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote
computer. You may be able to use the /AUXSOURCE= flag to retrieve
this description; see Help and Support for details. The following
information is part of the event: Service started.
4.
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 1/5/2008
Time: 9:51:08 AM
User: N/A
Computer: DH8J2091
Description:
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module
dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 72 77 ure drw
0018: 74 73 6e 33 32 2e 65 78 tsn32.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 30 20 69 6e 20 00.0 in
0030: 64 62 67 68 65 6c 70 2e dbghelp.
0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0040: 32 36 30 30 2e 32 31 38 2600.218
0048: 30 20 61 74 20 6f 66 66 0 at off
0050: 73 65 74 20 30 30 30 31 set 0001
0058: 32 39 35 64 295d
These four event seem to be the basic error cycle.
Best,
Ted.
"Gerry" wrote:
Edward
Does the same thing happen if you boot to safe mode?
Please post one complete copy only of each of the Warning and Error
Reports from the System log of Event Viewer from the last boot
confirming which appear in previous boots. No Information Reports or
Duplicates please.
You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.
A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and close
Event Viewer.Now start your message (email) and do a paste into the
body of the message. Make sure this is the first paste after exiting
from Event Viewer.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
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