Re: Explorer slow to find drives after Cameras installed


The HP Photosmart 2610 is an all in one incorporating a scanner. HP
Scanners have caused problems with WIA in the past as evidenced by KB
819017 posted by Ramesh. It's funny how life goes round in never ending
circles.

Sorry I could help you to a quicker solution but my last post was
suggesting investigating drivers.

Thanks for reporting the outcome.


--
Regards.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

DocProc2007 wrote:
Gerry

The problem is resolved....I hope

After your last response, I went through and noted that I had DEP
turned off for Generic Host processes for WIN32 Services as I was
getting errors on boot. This error occurred on Boot

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 28/12/2007
Time: 10:30:50 PM
User: N/A
Computer: TRICKY-*********
Description:
Faulting application svchost.exe, version 5.1.2600.2180, faulting
module unknown, version 0.0.0.0, fault address 0x009a96bc.

Knowing that svchost.exe was the bug, as WIA is started from this, I
seached other posts. (exhaustive process)
http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windows.mediacenter&tid=3c82c6f2-0d33-4d64-8215-a17459d54e2e&cat=en-us-ms-winxp&lang=en&cr=US&sloc=en-us&m=1&p=1

This post hinted at a conflict or driver error of a device. The last
post on this page took me to -
http://motls.blogspot.com/2006/08/generic-host-process-for-win32.html

This post/page mentioned HP printer issues could be the cause, and
funnily enough, I run an HP photosmart 2610 networked via the router.
Went to HP and downloaded an update to correct this error on boot.
After installing this update, no issues with DEP message and WIA now
working with no error messages. I do have the HP update manager
installed, but it seems to have left this one off the list of updates.

Have just installed Logitech Webcam and have all drives
visible...Happy day. Can't believe that a ^&*#* Printer driver could
cause such trouble.

As an aside, the time conflicts you noted is because I post from the
Antipodes and the message is time stamped in US time.

Cheers and thanks for your time

Dctrprctr2007






"Gerry" wrote:


The clock on the computer producing the Event Viewer Reports would
seem to be wrong. It seems to ahead of time. It does not match the
time in your message headers!

I did not comment on another error in your previous post. This links
gives possible explanations:
http://64.233.169.104/search?q=cache:Tu6j5QCq4FQJ:www.eventid.net/display.asp%3Feventid%3D7026%26eventno%3D452%26source%3DService%2520Control%2520Manager%26phase%3D1+i8042prt+failed+to+load&hl=en&ct=clnk&cd=2

Resolving the 18042prt driver error does not, however, resolve the
camera error.

The camera problem could be one of it's related drivers. Have you
checked for updated third party (not Microsoft) drivers?

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not
checked.

You provided two further Event Viewer error reports referring to the
Windows Search Service. What is the status of Outlook Express on the
computer? Whilst it is unlikely Outlook Express will have any direct
connection to the problem I am wondering whether a non-functioning
service of this ilk might?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

DocProc2007 wrote:
Gerry. Thanks

WIA is set to automatic startup and have installed UPHClean
I have restored system to working state, so can use 'My Computer'
and see drives. Cameras not installed.
WIA still fails to start as shown in error msg

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: 28/12/2007
Time: 10:25:26 AM
User: N/A
Computer: TRICKY-******
Description:
The Windows Image Acquisition (WIA) service terminated unexpectedly.
It has done this 2 time(s).

The registry has been restored to its previous state before cleaning
and will leave as is.

for what it is worth, here is the Registry file associated with WIA

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\stisvc]
"Type"=dword:00000020
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\

74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\

00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\
6b,00,20,00,69,00,6d,00,67,00,73,00,76,00,63,00,00,00
"DisplayName"="Windows Image Acquisition (WIA)"
"DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Provides image acquisition services for scanners and
cameras."

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\stisvc\Parameters]
"ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\

00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\

77,00,69,00,61,00,73,00,65,00,72,00,76,00,63,00,2e,00,64,00,6c,00,6c,00,00,\
00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\stisvc\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\

00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\

00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\

05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\

20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\

00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\stisvc\Enum]
"0"="Root\\LEGACY_STISVC\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\stisvc

"Gerry" wrote:


Start , Control Panel, Administrative Tools, Services. Click on
Windows Image Acquision and check that the StartUp type is
automatic and it has started.

Download and install the User Profile Hive Cleanup Service
Download details: User Profile Hive Cleanup Service
http://snipurl.com/5b61

UPHClean v1.5e readme.txt
http://snipurl.com/ko8m

Reasons why you should not use a registry cleaner:
http://aumha.net/viewtopic.php?t=28099



--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


.

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