need some MVP help for visiting relative's XP laptop

My daughter is visiting and has a problem with her HP laptop that has
me stumped (not hard unfortunately). She has Windows XP Home Edition.
When PC boots the window that comes up says Sorry could not boot and
gives the options of starting in Safe mode, safe mode with command
prompt etc. Problem is no matter which option you select it goes off
and slowly runs through the motions only to end back up at the same
screen again. They have many data files with pictures etc which are
not replacable so I am being very careful on the options I can try. Of
course they do not have a backup system or even their windows disk
(which could be a problem even if they did as it might damage some
important data files). I have a windows XP disk of myown but not sure
I can use it for copywrite or even damaging their files. Any idea
what I might do to get the laptop booting to the point I can try a
repair or even install the recovery mode to the machine.

TYIA

email response not expected but to respond remove .uk at end
TIA
Hank
.

Relevant Pages

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