RE: OS Hangs at Desk Top

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Safe mode and administrator, just brings me to a black screen, that is 1/2
the size of a normal screen, with safe mode in all 4 corners and microsoft
windows xp (r) (build 2600.xpsp_sp2_gdr.070227-2254:Service Pack 2)

Then I can ctrl alt del to get the task manager up to reboot.

Was worth a try. I tried safe mode and admin when I first got this pc on
Sunday.

I don't know what else to do but a complete install and he doesn't have the
disk that goes with the computer. Is there a reinstall that would not use a
CD? I am running 2000 on all my pcs.

Thanks for all your help on this holiday.

June

"Mark L. Ferguson" wrote:

You can enter Safe Mode (F8 during the 'black screen' of a restart) and log
on as the default "Administrator" account. This may demonstrate that what you
need is a new account setup, to then "Import" the old account settings.
811151 - How to Copy User Data to a New User Profile:
http://support.microsoft.com/default.aspx?scid=kb;en-us;811151
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Mark L. Ferguson


"June" wrote:

Mark,

Tried that and now all programs are permitted under currently running
programs, but still at the same spot. Hanging on the desktop.

Going to take a couple hours break from the pc and see if anything else
surfaces.

Thanks

June

"Mark L. Ferguson" wrote:

I'm not sure I understand why you would not permit IE or the WMI. Certainly
Explorer and IE will never work that way. If you are having permissions
problems, this site has the fix.
Aaron Stebner's WebLog Solving setup errors by using the SubInACL tool to
repair file and registry permissions:
http://blogs.msdn.com/astebner/archive/2006/09/04/739820.aspx
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Mark L. Ferguson


"June" wrote:

Mark,

Installed Windows Defender and ran the software explorer on Currently
Running Programs. All but two programs are permitted.

microsoft WMI: 3968 - file name wmiprvse.exe, display name Mircosoft WIM,
Description: WIM, Publisher: Microsoft; Digitally signed Microsoft windows
verification Intermediate PCA; File Type: Applicaton; Auto Start: No; Path:
C:\windows\system32\wbem\wmiprvse.exe; Size: 218112; Version 5.1.2600.2180
(xpsp_sp2_rtm.040803-2158) Date installed: 1/13/2007 7:56.01 PM; Process ID:
3968; User Name: NT Authority\Network Service; Classification: not yet
classified; Ships with OS: Yes; SpyNet Voting: Not available

and

Windows Internet Explorer: 1200 - Fiel name: Iexplore.exe; Display name:
Windows Internet Explorer; Pub: Microsoft; Digitally signed by: Microsoft
Windows Verification Intermediate PCS; File Type: Application; Auto Start:
No; File path: C:\program files\internet Explorer\IExplore.exe; File Size:
625152; Date Installed: 1/13/2007 7:59:20 PM; Process ID: 1200; User Name:
Scott-8fa269B89\scott; Classification: Not yet classified; ships with OS:
yes; spynet voting: Not available.

Could the IE7 that is running be bugged?

Thanks

June

"Mark L. Ferguson" wrote:

Losing the exe association on rundll.exe would make me think there is some
spyware or virus damage. I would install Windows Defender, and look at what
the 'software explorer' in defender can tell you.
Software Explorer Windows Defender :
http://www.microsoft.com/athome/security/spyware/software/support/howto/softwareexplorer.mspx
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Mark L. Ferguson


"June" wrote:

Mark,

Thanks for the reply.

I downloaded the tool and ran it. But it did not work. On reboot the system
acts normal until you get to the desk top and then it hangs. I have to do
ctrl-alt-del to get the task manger open.

Thanks and Merry Christmas.

June

"Mark L. Ferguson" wrote:

Taskbar Repair Tool Plus!: http://www.kellys-korner-xp.com/taskbarplus!.htm
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Holiday Lights: http://www.geocities.com/marfer_mvp/Xmaslgt.zip
Mark L. Ferguson


"June" wrote:

Trying to help a friend. He is running XP and when his system boots, it is OK
until the desk top loads. I can get task mgr to open and I have run virus
software from there to check for viruses, etc. Files running in task manager
are: alg.exe local service; avgamsvr.exe system; avgcc.exe scott; svchost.exe
system; ctfmon.exe scott; mdm.exe system; atievxx.exe system; iexplore.exe
scott (using the file run command gets me to the internet with iexplore.exe);
avgupsvc.exe system; spoolsv.exe system; svchost.exe local service;
svchost.exe network service; tskmgr.exe scott; svchost.exe system;
svchost.exe system; svchost.exe network service; svchost.exe system;
lsass.exe system; services.exe system; winjlogon.exe system; csrss.exe
system; smss.exe system; wowexce.exe scott; ntvdm.exe scott; system system;
system idle process system.
The system idle process is taking up 92 of the cpu but ony 16 k of memory.
He doesn't have a disk for this os as this computer was a corporate lease
given to an employee and she passed it on to Scott.

I am stumped, what should I try next.

I can't get they control panel to come up to tell the version of xp, but he
had just recently updated to IE7. Other than that he can tell me NOTHING. I
can run command items through the task manager and the file run command.

But I am lost and said I would help if I could.

Thanks

June Jennison


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