Re: Blue screen crashes

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Dominic

SSFS0BB8.SYS -This file concerns me as I cannot ascertain what it is
but it has often cropped up in HijackThis files where the user is
seeking to remove malware.

Can you locate the file in Windows Explorer and examine it's properties
by right clicking on the file. Instructions on how to Show hidden files
are in the next paragraph. What does it tell you?

Go to Start, Control Panel, Folder Options, View, Advanced Settings and
verify that the box before "Show hidden files and folders" is checked
and "Hide protected operating system files " is unchecked. You may need
to scroll down to see the second item. You should also make certain that
the box before "Hide extensions for known file types" is not checked.
Next in Windows Explorer make sure View, Details is selected and then
select View, Choose Details and check before Name, Type, Total Size, and
Free Space.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Dominiccoombe wrote:
Morning,

I ran memtest+ all night and no crash or errors reported.

I skipped a few stages this morning and tried to uninstall webroot,
and as soon as I did the machine blue screened. I am now going to
have to make sure the uninstall finished then will do verifier and
the chkdsk /r

I run avast home edition free anti virus. Other than that I run
webroot spyware and cloudmark anti spam. All recent updates are
applied to these programs

"nass" wrote:



"Dominiccoombe" wrote:

Yes I do have webroot installed.

I will work my way through all the suggestions.

Dominic

Hi Dominic,
If you will go a head, try the easiest first, which:
Use the Verifier command then the Chkdsk /r command and Reboot your
system, monitor the activities, any good?.

Test the RAM with memtest, then uninstall the webroot and run disk
clean up and reinstall webroot after that and update its definitions.
If you still can you please tell us what your Anti-virus
arrangements and anti-malware, how many security programs are you
running and are they up2dates and current?.


.

Relevant Pages

  • Re: Blue screen crashes
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