Re: unplug and power up dsl modem and router

Thanks to all who have contributed. I now have quite a list of things to do
and read about when next this problem raises its ugly head. At this point I
am suspicious of my modem. I bought the modem for $50 with a $50 rebate
from ATT when I first got DSL from them in May. I am now at a different
location where ATT does not offer DSL so I started getting DSL from Qwest in
October, and when I signed up with Qwest they were not sure if my modem
would work on their system. Well it works, but maybe I am finding out that
it does not work so well. Also, when I was at Best Buy the other day I
think I saw a DSL modem for about $80, so I started to think "do I have a
cheapo modem?" Time will tell.

Tom


"Tom H." <tom_reader@xxxxxxxxxx*.net> wrote in message
news:JCB7j.242605$kj1.209109@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Hello,
This is happening more to my wife's new Toshiba laptop running Vista than
to my Dell laptop running XP-SP2.
The computer will loose access to the internet, and the fix is to unplug
the power to the DSL modem and the wireless router, wait a few seconds,
re-power the modem and router, wait 3 minutes then start Internet
Explorer. This has always fixed the problem, but I would like to better
understand the underlying cause. This started happening more often after
my wife got a new Toshiba laptop. It often happens that my Dell laptop is
still connected to the internet. At first I thought that since only her
computer was having a problem that there must have been some problem with
her computer and that turning power off and on to the modem and router
would not be the fix, but it was the fix after all. I guess there is some
part of networking here that does not make sense to me, probably because I
do not know a lot about networking.

Is there some other way to attack the problem to make it happen less
frequently?

Also, I looked for a Vista help newsgroup, but could not find one.

TIA for any help,
Tom



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