Re: unplug and power up dsl modem and router

Shenan,
About as much as I can do to troubleshoot the modem and router is to only
turn one off and see if that fixes the problem. That would tell me which
piece of gear is causing problems, but beyond that I would not know what to
do. Maybe I could go to the router/modem manufacturer website and look for
troubleshooting guides.

Tom


"Shenan Stanley" <newshelper@xxxxxxxxx> wrote in message
news:u6g8F2CPIHA.4752@xxxxxxxxxxxxxxxxxxxxxxx
Tom H. wrote:
Hello,
This is happening more to my wife's new Toshiba laptop running
Vista than to my Dell laptop running XP-SP2.
The computer will loose access to the internet, and the fix is to
unplug the power to the DSL modem and the wireless router, wait a
few seconds, re-power the modem and router, wait 3 minutes then
start Internet Explorer. This has always fixed the problem, but I
would like to better understand the underlying cause. This started
happening more often after my wife got a new Toshiba laptop. It
often happens that my Dell laptop is still connected to the
internet. At first I thought that since only her computer was
having a problem that there must have been some problem with her
computer and that turning power off and on to the modem and router
would not be the fix, but it was the fix after all. I guess there
is some part of networking here that does not make sense to me,
probably because I do not know a lot about networking.
Is there some other way to attack the problem to make it happen less
frequently?

Also, I looked for a Vista help newsgroup, but could not find one.

If you are unplugging to router and DSL modem and that fixes it - the
problem is *not* with your computers.

Could be the router....
Could be the DSL modem...

Only you can troubleshoot to find out which.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html



.

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