Re: WinXP Pro SP2 Booting Issue - Toshiba Core2 Duo Laptop

Gerry,

After a long absence due to a manic schedule, I'm getting back to
troubleshooting the Toshiba booting issues. Here's a summary of major events
since last post:

1. Kept system up (no shut down) for 7 consecutive days.
System returned from power save mode and ran successfully
except once.

2. System crashed on 11/15 while running. No message issued.
I call Toshiba support, and they instructed to: a) remove AC
power, b) remove battery, c) re-insert battery, d) re-connect
AC power, e) reboot. The system came up normally and ran
successfully for at least 3 days, then hanged in "Windows
starting up" message. Before that event, I manually created
a Restore Point.

3. After failure to boot normally, I booted into Safe Mode. From
there I booted from the System Restore Point I created, and
the system started and ran successfully for several days.
However, the booting issues are sporadic and always with
the same symptom: Hanging at the "Windows starting up"
message.

4. I called Toshiba support, and they will assist in resolving
the problem if I re-install the OS with the WinXP Pro SP2
recovery disk. No doubt, this will work but at significant
cost in time lost from rebuilding the system to current
state. Hence, I consider this a very last resort.

5. Since I have several days of holiday, I shall view even logs
and post results to this forum. Another WinXP forum
suggested that I use msconfig to turn off all startup
services, then add them 1 at a time until the booting
issue recurs.

The most perplexing issue is that the system runs flawlessly after a normal
boot. That is, all personal data is in tact and all applications function
properly. Well, not exactly: MSICUU gets run-time error (8007000e) and System
Error &H80004005. Unspecified error, when use to uninstall fragments of
applications.

Thanks for your support.



"Gerry" wrote:

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

lemaech43 wrote:
My Toshiba Satellite (T7200 Core2 Duo, 100 GB SATA HD, WinXP Pro SP2)
laptop was purchased with 1 GB DDR2 (667 MHz) SODIMM and upgraded
almost immediately to 2 GB RAM, similar speed, etc. Office 2003 Pro,
Visio 2003 Pro, MS Project 2002 Pro, IE7, Adobe Reader 8.11, and
Webroot SpySweeper were installed. Since this laptop is used
primarily for accessing my company's internet, employer furnished
Norton Client Antivirus and Firewall (latest updates) and Mozilla
1.7.13 browser were also installed.

The system worked reasonably well, until I installed a retail version
of WinXP Pro SP2. Major issues/resolutions were:

1. WinXP SP2 patches wouldn't install with Windows Update.
2. The System wouldn't boot (hung in Windows Start Up Screen)
3. Problem #3 was resolved for awhile after installing "Hotfix" in
KB909095.
4. Problem #2 occurred several times since installation of "Hotfix".
5. Resolution, which has been temporary, has been to boot into Safe
Mode and restore from a previous System Restore point.
6. I created a System Restore Point on 11/01/07 after several days
of "successful" booting.
7. The system no longer boots successfully. I must boot into Safe
Mode and manually restore from the Restore Point created on
11/01/07.

I am stumped and have run out of ideas, short of resorting to
installing from the WinXP SP2 Pro Recovery Disk. This is a drastic
option, since the user information states that the C partition is
destroyed, thereby requiring re-installing all of my applications and
completely reconfiguring the Laptop. Any options that avoid what is
essentially a clean install would be greatly appreciated.

Thanks for your assistance.



.