Re: Pc Sending Spam Emails, No Trojan or Virus Found - Please Help

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"Pink Sparkle Girl" wrote:

Hi, I use Symantec Norton 2005 and Microsoft Outlook Express for my email.
Norton scans the emails from OE before sending them. I noticed that my PC
started to send out emails even though Outlook Express wasn't open. Some of
the spam must go out while others Norton stops and alerts me with a warning.
When OE is open the outgoing spam doesn't show up in the sent folder or
anywhere. They are being sent else how.

I have logged directly on to the Tiscali email site (these are the accounts
that the spam is being sent through) and found no problems there. I have now
deleted my three Tiscali email accounts from OE, and Norton is now telling
me that the spam my PC is trying to send "was unable to be sent because your
email server rejected the message" or "unable to be sent because your server
rejected the sender". I think that the spam is now unable to be sent out but
it still doesn't stop the spam trying every few seconds.

My only theory is that I inadvertently downloaded/installed some scripting
that is undetectable by Norton or any other spyware programme. I can find no
advice on the internet even though quite a few people experience this
problem. Now I know that the spam sender is accessing Outlook Express to get
my email details how do I go about finding the bugger and removing it?!

Any advice gratefully received,
Sarah

_______________________________

"Marcin Domaslawski" <mila025@xxxxx> wrote in message
news:e9gut7vFIHA.4296@xxxxxxxxxxxxxxxxxxxxxxx
Hi,

Last night my PC started to send out spam emails (accompanied by Symantec
pop ups and various failiar notices).

What do you mean ? started by itself ?
How do you know that emails sent from your machine ?

Marcin Domaslawski


U¿ytkownik "Pink Sparkle Girl" <mydeadbaby@xxxxxxxxxxx> napisa³ w
wiadomo¶ci news:e17hPMvFIHA.5272@xxxxxxxxxxxxxxxxxxxxxxx
Last night my PC started to send out spam emails (accompanied by Symantec
pop ups and various failiar notices). It starts of slowly and gathers
pace until I have to reboot. I have run a full Norton scan, and three
Spyware programmes with nothing found. I am using Win XP SP2 (up to
date).

I have also run various scans in Safe Mode with no joy.

I hope somebody can help as I don't know what to do now. I tried System
Restore but it couldn't do it. What is sending out these emails? It's not
coming from Outlook Express.


How do I find and remove the program/virus etc that is sending the spam
out?

Download the autoruns and process explorer to see what running in real time
in the background:
AutoRuns for Windows v8.73
http://www.microsoft.com/technet/sysinternals/utilities/Autoruns.mspx

Then Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
http://www.merijn.org/index.php
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Any error message, have a look in the event viewer and post them here.

HTH.
nass
--------
www.nasstec.co.uk
.

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