Re: Admin Access Isn't Available and Control Panels Do Not Appear
- From: "Shenan Stanley" <newshelper@xxxxxxxxx>
- Date: Mon, 24 Sep 2007 09:46:41 -0500
Richard wrote:
I'm helping a friend that had a babysitter allow quite a few
viruses to infect the Dell PC with Windows XP Home Edition. I've
run the AT&T Yahoo virus software to delete/quaranteen the viruses.
I've run Norton Utilities to fix problems (127 all repaired) but
when I tried to access the control panels then it doesn't even
appear under the Start command. There are only 2 user accounts at
log in but neither of these appear to be admin accounts. I'm at a
loss of what to do next but I want to set up the husband/wife
account as the admin account and maintain the guest account for the
children. Any suggestions would be greatly appreciated.
Boot into Safe Mode, log in as the user "Administrator" (The administrator's
password is commonly blank on Windows XP home systems - systems not setup by
the user themselves in general), utilize:
- SuperAntiSpyware
- Spybot Search and Destroy
- Lavasoft Ad-Aware
To scan for/clean up any left overs. Use CCleaner to cleanup old unused
files/etc. You can check what the other user accounts are in safe mode as
the true built-in administrator.
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
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