Re: How can I log on as Administrator to fix "cannot access" probl
- From: PamW <PamW@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 11 Sep 2007 12:14:06 -0700
Thanks Gerry, we're going to try it tomorrow morning and I'll let you know
how we get on!
"Gerry" wrote:
Pam.
You need to Log in in Safe Mode. Keep pressing the F8 key during
Start-Up and select
option - Safe Mode.
Try creating a new User Profile.
How to copy data from a corrupted user profile to a new profile
http://support.microsoft.com/kb/811151/en-us
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
PamW wrote:
Woops! Forgot to say that she is running Windows XP SR2!
"PamW" wrote:
I am trying to help my daughter who has had problems with her
computer ever since a Windows update a few weeks ago. This problem
appears similar to others listed recently but the solutions all talk
about logging on with administrator access and I don't know how to
do that in the current circumstances! To explain:-
When she tries to run a program she gets the message "Windows cannot
access the specified device, path, or file. You may not have the
appropriate permissions to access the item"
She can run some programs by right-clicking and selecting the Run As
option and then selecting Administrator and typing in her password
(the same password she uses when she logs in as herself). She did
have Computer Administrator access but now cannot get to User
Accounts to see what access she now has or change it! It does
suggest that her profile has been corrupted as discussed in other
posts.
When she logs on there is no Administrator option on the dropdown,
so my questions are:-
1. How can we log on as an Administrator to try and fix this
problem? and
2. Is the best solution - when we can log on - to delete the
profile, and if so how do we do it?
I do hope someone can help as she is a long distance away from me
and I'm having to try and help her over the telephone!
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