Re: Re-installing a Win98 program? (XP Home 2002 SP2)
- From: Dudley Brooks <dbrooks@xxxxxxxxxxxxxxxxxx>
- Date: Sat, 01 Sep 2007 09:47:55 -0700
Daave wrote:
Dudley Brooks wrote:Daave wrote:
Thanks for your response. Sorry for my delay in answering -- out of
town.
I had totally forgotten about this one! Welcome back.
re-install itIf you provide more detailed information, perhaps someone here canThe program I was trying to re-install (Quicken '97) came bundled with
help you solve your particular problem.
What precisely do you do that produces this message?
What is the *exact* message? Please post all of the text.
my computer (HP Pavilion 6355). I had long ago uninstalled it
because I was happy with Quicken for DOS, which I had been using
for years ("if it ain't broke, don't fix it"). I now wanted to
because the DOS print emulation feature of my printer (Lexmark Z51),
which worked with Lexmark's Win98 drivers, no longer works under XP.
Do you have the latest XP drivers for your Lexmark Z51 installed?
I used HP's Application Recovery disk. Clicking on recovery.exe firstclicking
produced the error message "Windows - No Disk. Exception Processing
Message c0000013 Parameters 75b6bf0c 4 75b6bf0c 75b6bf0c", with
options "Cancel", "Try Again", and "Continue". "Try Again" gave the
same result. "Continue" gave the same result the first time, but
it a second time let the recovery program start.
The list of re-installable applications came up. I selected "Quicken
Special Edition by Intuit" and clicked "OK". I got the error message
"Application Recovery Error! There is not enough available memory to
launch the installation. Please close other running applications and
try again".
I'm not familiar with your HP Application Recovery disk, so I won't be
able to help you there. I wonder if this disk only works if you have
your original 98 SE OS on your hard drive (I believe you said you had
upgraded to XP).
There were no other applications running at the time. However, I also
rebooted in Diagnostic Mode and tried again, but with the same result.
Also, post back any significant error messages from Event Viewer.I tried it again this morning, so the results would be at the top of
This page might be helpful:
http://support.microsoft.com/kb/308427
Event Viewer. Under "Applications" I got
Type Date Time Source Category Event User
----- --------- ---------- ----------------- -------- ----- ----
Error 8/20/2007 9:06:15 AM Application Error None 1001 N/A
Error 8/20/2007 9:06:10 AM Application Error None 1001 N/A
plus the name of the computer, "PAVILION".
Under "System", nothing.
If you want to pursue this further, see:
http://support.microsoft.com/kb/308427
"How to view and manage event logs in Event Viewer in Windows XP"
Scroll down to "How to View Event Details," which gives you instructions
on how to copy and paste all the information.
Finally, what are the specs of this PC? Especially important: howA late-night typo. I meant "maximum possible *memory*, 256K RAM".
much RAM is installed? And what are your Virtual Memory settings?
How large is your hard drive, and how much free space does it have?
And what does "maximum possible menu, 256K" mean?
That is, the maximum possible that my 1998 computer can use.
334 MHz Celeron CPU, 20GB HD with 1.07GB free.
Good God! You're really pushing the envelope!
Unless the above is a typo, you need to reclaim more free space. I would
shoot for no more than 50% full (10 GB free). At the very least, make
sure your hard drive is absolutely no more than 85% full (3 GB free).
Your PC is not at all ideally suited to run XP, although it's possible.
Do you *have* to run XP? If not, I would save all your data, e-mails,
bookmarks, and other settings and reinstall 98. You could also opt for a
dual-boot, which would arguably be preferable to just running XP.
So, I finally uninstalled XP and reverted to 98SE, and everything is working fine -- including several other programs not mentioned above which no longer worked under XP. But the Application Recovery disk still doesn't work -- it doesn't recognize my computer as the one it came with! Strictly speaking only the CPU and case are still the same, but HP Tech Support said that that should be enough; they said all the other changes -- new HD, new cards, upgrade to 98SE, etc. -- shouldn't make any difference. I'm just pleasantly surprised that Tech Support is even helping with a computer that's so long out of warranty! But on the other hand, they responded only once, a week ago, and since then haven't done any of the things they said they would do immediately, such as send me an e-mail address for further info. And the phone number they gave me keeps going dead before anyone picks up. >:^(
.
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