Re: Problems with C:\System Volume Information\tracking.log

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Hi,

The System Volume Information (SVI) folder is where System Restore holds it's restore points. Encrypting File System and the Indexing Service also stores information there also.

Zone alarm has been know to cause problems with System Restore.
Did this version of ZA work on the old laptop?

ZA Free bloats System Restore - ZoneAlarm User Forum:
http://forum.zonelabs.org/zonelabs/board/message?board.id=gen&message.id=34871

I would suggest deleting the contents of he SVI folder.

Disable System Restore and use these instructions to empty the SVI folder.
http://bertk.mvps.org/html/tips.html#14

How to Disable and Enable System Restore:
http://bertk.mvps.org/html/disablesr.html

Then enable System Restore and check to see if the problem remains.

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

Xiaomai wrote:
I am an ordinary user of XP Pro with no special technical knowledge. I'm encountering a problem that I can't find discussed anywhere on the internet.

The Problem: Any program that tries to access C:\System Volume Information\tracking.log hangs up and has to be shut down using Task Manager. Even just attempting to view the file properties causes Windows Explorer to hang up. Anti-virus and -spyware programs scanning my computer get stuck when they try to read the file.

Does anybody know what is causing this and what I should do? Or, should I erase the hard drive and start over? -------------
My system info and steps taken:
I made a clean install Windows XP Pro SP2 onto my new Dell Vostro laptop hard drive [108 GB] after my old laptop died. I installed programs (including Zone Alarm and Spyware Doctor) and documents manually. I set the System Restore allocation to 3% of my hard drive space (= 2.8 GB). I essentially rebuilt my old laptop's software configuration on the new computer.

XP Pro was fully updated before encountering this problem.

After installing/updating Windows & appropriate drivers, I installed Zone Alarm Security Suite and Spyware Doctor. Both programs were able to run full scans of my hard drive without problem.

After installing other software applications and moving my backed-up data onto the new drive, I tried to run scans again with Zone Alarm and Spyware Doctor. Both programs hung up while reading C:\System Volume Information\tracking.log. When I opened the System Volume Information folder, I could not either open the tracking.log txt file [file size displayed as '20 kb'] or view File Properties without causing Windows Explorer to hang up. (I restarted my computer between each of these attempts.)

The System Volume Information folder already takes up the full 2.8 GB allocated to it. There is one Restore folder [2.8 GB] and a file 'MountPointRestoreDatabase' [file size shown as 0kb].

I tried doubling the System Restore allocation to 6% of disk space and restarting the computer. I still have the same problems.

Windows Explorer now also hangs up when I try to change the security permissions of the System Volume Information folder. I was originally able to ADD Administrators to the permissions, but I am now unable to REMOVE them.
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