Re: Not Responding errors

Tech-Archive recommends: Fix windows errors by optimizing your registry


Hi Curious,
Try these cleaning steps please and let us know:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
For Malware download both these software:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D
Run a scan from here on-line:
http://www.sophos.com
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
http://free.grisoft.com/doc/5390/lng/us/tpl/v5

2- Run a test for the Memory and also try to swap them around and clear any
dust may be in your PC case:
To test your memory download memory test from here:
http://oca.microsoft.com/en/windiag.asp

Please perform one step (1,2) at a time and see if that will help.

Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.

could you send me a copy of the log at ( to_you_rossatyahoo.co.uk).
Could capture what running when this error occur?, what processor taking the
CPU usage at the moment of the Stop error or just random!.
Gerry, I sand with my statement and I will tell you when this post
close(hopefully with success in solving the OP issue).
HTH.
nass
===
www.nasstec.co.uk

"Curious1975" wrote:

Ok, I will run page file monitor in the next day or so and report back on that.

As for my Adobe products:

Acrobat 5.0
Distiller 5.0
Illustrator 10.0.3
Image Ready 7.0
PhotoShop 7.0

I don't have any programs in my Startup. Learned that lesson a long time
ago but it still takes 4 minutes for my icons to appear and to be able to
proceed. I'm wondering what is stalling it. You think it's Norton? Even
though it's not in my Startup? Is there somewhere else I can look to stop it
from scanning on startup if that is indeed what's happening?


Usually when I get the "Not Responding" error, I just have to left click my
mouse, wait a couple of seconds and it clears up. Just a little while ago
however and once earlier today it hung for several minutes and I was unable
to even get to my Task Manager.

Again, I really appreciate you taking the time to assist me with this.


"Gerry" wrote:

You need to run page file monitor to confirm exactly how much of the
pagefile is actually being used.

Norton will cause a particular problem at start because most likely
iniates a full scan. This alone can make a computer unusable until the
scan has completed. If you succeed in starting another programme before
the scan has completed there is every chance that you will get a Not
Responding message for the programme you have started. How long does it
take for Norton to complete the scan on start up? How many files is
Norton scanning?

Although you say these programmes have been installed for years I doubt
they are the same as when they were first installed. Adobe has definely
grown significantly in size over the years.Which of the programmes I
listed load on start up. Do they need to load on start up or could you
change any to load on demand.

If a programme is Not Responding it is still running. Just end it in
Task Manager and notice how the response from the computer improves.
When a Not Responding message is generated it is indicative that the
programme has hit a problem. It can then keep trying to resolve the
problem but in doing so only exacerbates the problem. It can be better
to stop the programme and try again at a more favourable time.

Is there a direct correlation between the start up process and the Not
Responding messages? If the computer has been running some time are the
Not Responding messages less frequent, the same or more frequent?

What are the precise versions of Adobe you have?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Curious1975 wrote:
Call me naive, but these programs (the upgraded Norton withstanding)
have all been installed for years without issue sowhat would cause
them to suddenly be a problem. Also, are they draining my memory
even though when the "Not Responding" error occurs, they're not even
running?

"Gerry" wrote:

You have many programmes requiring abnormal amounts of memory:

ACDSee 4.0
Adobe
Adobe PhotoShop
Norton
PaintShop Pro
Photo Editor

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Curious1975 wrote:
Thanks Gerry and Nass for the advice.

I have ACDSee 4.0 installed and it has been since shortly after I
bought the computer 4 years ago.

I have the full version of Adobe installed (again since day one);
however I only use it to read and print documents.

I have several graphic/photo editing programs intalled and use them
fairly frequently. I have PaintShop Pro, Print Shop, Photo Editor,
Adobe PhotoShop and possible a few others. All of these have been
installed since day one as well. I do have a large number of
photo's on my pc and I regularly save them to CD and remove them.

As for Norton, when my subscription was up for renewal a couple of
months ago I somehow ended up upgraded to their latest version for
free instead of just renewing the one I had. Quite frankly I
preferred the older version, plus it took my Norton Utilities away
with it. I do think my "Not Responding" problems have gotten worse
since then. Coincidence? I don't know.

Other than the Norton upgrade and the IE 7 upgrade, I haven't
installed anything new to the computer. I even removed all my mp3
files to clear up 3GB of room thinking that might help. Why all of
a sudden is my RAM an issue do you think?

"Gerry" wrote:


Notwithstanding the comments by Nass I still think your key problem
is insufficient RAM memory. True there are other problems but these
would diminish with more RAM and the nature of these other problems
would become clearer. You should be aware that Nass and I
frequently compare notes as we tend to respond to the same
problems.

The need for more RAM can be verified by running a freeware utility
which gives better information on pagefile usage than Task Manager.
Using this tool will have a negligible impact on your system.

Use page file monitor to observe what is the peak usage. Start it
to run immediately after start-up and look at the log. Pagefilemon
takes snapshots. You need to run it at the beginning of the
session at then run it again at intervals throughout the sessions.
The log is Pagefile log.txt. If you right click on the file in
Windows Explorer and select Send to, Desktop (Create Shortcut).
The same applies to XP_PageFileMon.exe.

A small utility to monitor pagefile usage:
http://www.dougknox.com/xp/utils/xp_pagefilemon.htm

Note programs using undo features, particularly those associated
with graphics and photo editing, require large amounts of memory
so if you use this type of programme check these first observing
how the page usage increases when they start and whether the usage
decreases when you close the programme.

You do have the anti-virus programme I thought you might have.
Norton does bring with it a large footprint and this will have a
noticeable impact on system performance. There are other freeware
programmes which do the business without the performance downside.
Norton still enjoys a good reputation with business users but is
not rated highly nowadays for use on home computers.

Memory

Architecture
DDR SDRAM

Memory connectors
two

Memory capacities
128-, 256-, or 512-MB

Minimum memory
128 MB shared DDR SDRAM

NOTE: Between 32 and 64 MB of system memory may be allocated
to support graphics, depending on system memory size and other
factors.

Maximum memory
1 GB

Memory type
PC2100 (266-MHz) DDR SDRAM
(non-ECC)



System information regarding adding memory. Maximum for your
computer 1,024 mb.

http://support.dell.com/support/edocs/systems/dim2350/specs.htm#1107033

http://support.dell.com/support/edocs/systems/dim2350/replace.htm#1183874

ccApp is part of Norton

FontCapture (or should it be Font Capture) leads me to another
question. Do you use Adobe Acrobat Reader ? If yes, which specific
version? Are you just using it to read and print pdf documents or
are you editing pdf documents? There have problems reported with
some versions of Adobe and it has a large footprint much like
Norton.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Curious1975 wrote:
Dell Dimension 2350

Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~2392 Mhz
Intel, Pentium 4 CPU, 2.40GHz

Symantec/Norton Anti-Virus v. 14.2.0.29

Anti-Spy:

I downloaded SUPER Anti-Spyware (Free Edition) the other day to
double check my Verizon version just in case that one was missing
something. It picked up the typical spyware and I removed it.

Verizon Yahoo Online Protection Anti-Spy v. 2005.5.2.1



Motherboard - don't know how to tell other than downloading a
program to tell me and at this point I'd rather not download
anything else


Update History - all successful for August 19 and prior

Software Updates - 5 (don't know if they're necessary so I haven't
installed them)

Root Certificates Update
Microsoft .NET Framework 3.0: x86 (KB928416)
Remote Desktop Connection (Terminal Services Client 6.0) for
Windows XP (KB925876)
Microsoft Base Smart Card Cryptographic Service Provider Package:
x86 (KB909520)
Microsoft .NET Framework version 1.1


Hardware Updates - 1

Conexant Systems, Inc. - Modems - Conexant D850 56K V.9x DFVc
Modem



While I have your attention, a program called ccApp always hangs
when I'm shutting down the computer and I have to End Task on it.
Also, something called FontCapture does the same thing. Today
explorer.exe also hung and I had to "End" it.

Upon restart, it takes a good 3-4 minutes for my icons to appear
and then another minute or so before I can click on anything.

I thought maybe these issues were all related to my overall
problem so I'm mentioning them.

Again, I appreciate your assistance.

"Gerry" wrote:

Your main problem is fairly obvious. Insufficient RAM memory. You
need to add at least 256 mb but the system would probably benefit
from adding 512 mb. You need to consult your motherboard manual
to see what type and amount of memory can be installed.

What is your CPU speed?

What is your computer make and model? What is the make and model
of your motherboard?

Event Type: Error Event Source: Automatic LiveUpdate Scheduler
Event Category: Scheduler Events Event ID: 101
This indicates that the Windows Updates for August were not
installed. The problem could well have arisen because your system
had not long been started and was busy running anti-virus scans
etc. You should check to see if the Updates have since installed.

Select, Start, Help and Support, Keep your Windows up- to-date
.

Relevant Pages

  • Re: Not Responding errors
    ... using a programme like Autoruns. ... Look in Norton for ways to suspend scanning on Start Up to test it's ... direct correlation between the start up process and the Not Responding ... problem is insufficient RAM memory. ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Not Responding errors
    ... Norton will cause a particular problem at start because most likely ... Responding message for the programme you have started. ... are they draining my memory ... Software Updates - 5 (don't know if they're necessary so I haven't ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Not Responding errors
    ... memory in the hopes that it would easily solve my problems. ... had the "not responding" would have been eliminated. ... using a programme like Autoruns. ... Look in Norton for ways to suspend scanning on Start Up to test it's ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Not Responding errors
    ... but these programs (the upgraded Norton withstanding) have all ... are they draining my memory even though when the "Not ... when you close the programme. ... Software Updates - 5 (don't know if they're necessary so I haven't ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Not Responding errors
    ... using a programme like Autoruns. ... Look in Norton for ways to suspend scanning on Start Up to test it's ... direct correlation between the start up process and the Not Responding ... problem is insufficient RAM memory. ...
    (microsoft.public.windowsxp.help_and_support)