Re: Not Responding errors
- From: Curious1975 <Curious1975@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 20 Aug 2007 08:38:01 -0700
Thanks Gerry and Nass for the advice.
I have ACDSee 4.0 installed and it has been since shortly after I bought the
computer 4 years ago.
I have the full version of Adobe installed (again since day one); however I
only use it to read and print documents.
I have several graphic/photo editing programs intalled and use them fairly
frequently. I have PaintShop Pro, Print Shop, Photo Editor, Adobe PhotoShop
and possible a few others. All of these have been installed since day one as
well. I do have a large number of photo's on my pc and I regularly save them
to CD and remove them.
As for Norton, when my subscription was up for renewal a couple of months
ago I somehow ended up upgraded to their latest version for free instead of
just renewing the one I had. Quite frankly I preferred the older version,
plus it took my Norton Utilities away with it. I do think my "Not
Responding" problems have gotten worse since then. Coincidence? I don't
know.
Other than the Norton upgrade and the IE 7 upgrade, I haven't installed
anything new to the computer. I even removed all my mp3 files to clear up
3GB of room thinking that might help. Why all of a sudden is my RAM an issue
do you think?
"Gerry" wrote:
.
Notwithstanding the comments by Nass I still think your key problem is
insufficient RAM memory. True there are other problems but these would
diminish with more RAM and the nature of these other problems would
become clearer. You should be aware that Nass and I frequently compare
notes as we tend to respond to the same problems.
The need for more RAM can be verified by running a freeware utility
which gives better information on pagefile usage than Task Manager.
Using this tool will have a negligible impact on your system.
Use page file monitor to observe what is the peak usage. Start it to run
immediately after start-up and look at the log. Pagefilemon takes
snapshots. You need to run it at the beginning of the session at then
run it again at intervals throughout the sessions. The log is Pagefile
log.txt. If you right click on the file in Windows Explorer and select
Send to, Desktop (Create Shortcut). The same applies to
XP_PageFileMon.exe.
A small utility to monitor pagefile usage:
http://www.dougknox.com/xp/utils/xp_pagefilemon.htm
Note programs using undo features, particularly those associated with
graphics and photo editing, require large amounts of memory so if you
use this type of programme check these first observing how the page
usage increases when they start and whether the usage decreases when you
close the programme.
You do have the anti-virus programme I thought you might have. Norton
does bring with it a large footprint and this will have a noticeable
impact on system performance. There are other freeware programmes which
do the business without the performance downside. Norton still enjoys a
good reputation with business users but is not rated highly nowadays for
use on home computers.
Memory
Architecture
DDR SDRAM
Memory connectors
two
Memory capacities
128-, 256-, or 512-MB
Minimum memory
128 MB shared DDR SDRAM
NOTE: Between 32 and 64 MB of system memory may be allocated to
support graphics, depending on system memory size and other factors.
Maximum memory
1 GB
Memory type
PC2100 (266-MHz) DDR SDRAM
(non-ECC)
System information regarding adding memory. Maximum for your computer
1,024 mb.
http://support.dell.com/support/edocs/systems/dim2350/specs.htm#1107033
http://support.dell.com/support/edocs/systems/dim2350/replace.htm#1183874
ccApp is part of Norton
FontCapture (or should it be Font Capture) leads me to another question.
Do you use Adobe Acrobat Reader ? If yes, which specific version? Are
you just using it to read and print pdf documents or are you editing pdf
documents? There have problems reported with some versions of Adobe and
it has a large footprint much like Norton.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Curious1975 wrote:
Dell Dimension 2350
Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~2392 Mhz
Intel, Pentium 4 CPU, 2.40GHz
Symantec/Norton Anti-Virus v. 14.2.0.29
Anti-Spy:
I downloaded SUPER Anti-Spyware (Free Edition) the other day to
double check my Verizon version just in case that one was missing
something. It picked up the typical spyware and I removed it.
Verizon Yahoo Online Protection Anti-Spy v. 2005.5.2.1
Motherboard - don't know how to tell other than downloading a program
to tell me and at this point I'd rather not download anything else
Update History - all successful for August 19 and prior
Software Updates - 5 (don't know if they're necessary so I haven't
installed them)
Root Certificates Update
Microsoft .NET Framework 3.0: x86 (KB928416)
Remote Desktop Connection (Terminal Services Client 6.0) for Windows
XP (KB925876)
Microsoft Base Smart Card Cryptographic Service Provider Package: x86
(KB909520)
Microsoft .NET Framework version 1.1
Hardware Updates - 1
Conexant Systems, Inc. - Modems - Conexant D850 56K V.9x DFVc Modem
While I have your attention, a program called ccApp always hangs when
I'm shutting down the computer and I have to End Task on it. Also,
something called FontCapture does the same thing. Today explorer.exe
also hung and I had to "End" it.
Upon restart, it takes a good 3-4 minutes for my icons to appear and
then another minute or so before I can click on anything.
I thought maybe these issues were all related to my overall problem
so I'm mentioning them.
Again, I appreciate your assistance.
"Gerry" wrote:
Your main problem is fairly obvious. Insufficient RAM memory. You
need to add at least 256 mb but the system would probably benefit
from adding 512 mb. You need to consult your motherboard manual to
see what type and amount of memory can be installed.
What is your CPU speed?
What is your computer make and model? What is the make and model of
your motherboard?
Event Type: Error Event Source: Automatic LiveUpdate Scheduler
Event Category: Scheduler Events Event ID: 101
This indicates that the Windows Updates for August were not
installed. The problem could well have arisen because your system
had not long been started and was busy running anti-virus scans etc.
You should check to see if the Updates have since installed.
Select, Start, Help and Support, Keep your Windows up- to-date with
Windows Update, Review your Update History .You should see a number
of successful updates on or after 19 August 2007 if they have been
installed. If there are any red Failed Icons click on each icon and
post details of the Error code.
If no updates are there. Select, Start, Help and Support, Keep your
Windows up- to-date with Windows Update, Custom and then follow on
screen instructions.
Only try this after Windows XP has been running for 30 minutes and
any anti-virus scan has completed.
What anti-virus and anti-spyware programmes do you have installed. If
you have the anti-virus programme I think you have your system may
benefit from having a less demanding programme.
It is difficult to be sure whether the other error are being caused
by a stressed system have insufficient RAM memory or for some other
reason.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Curious1975 wrote:
Thanks for getting back to me.
Commit Charge:
Total: 659452
Limit: 845148
Peak: 7611880
Hard Drive: 30GB
Free Space: 10.9GB
RAM: 256MB
Event Viewer Logs:
Application Errors:
Event Type: Error
Event Source: Automatic LiveUpdate Scheduler
Event Category: Scheduler Events
Event ID: 101
Date: 8/19/2007
Time: 8:57:20 AM
User: NT AUTHORITY\SYSTEM
Computer: D3TZ2N21
Description:
Information Level: error
Initialization of the COM subsystem failed. Error code: 0x8007041D
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 8/15/2007
Time: 7:01:29 PM
User: N/A
Computer: D3TZ2N21
Description:
Hanging application msimn.exe, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 6d 73 69 6d 6e 2e msimn.
0018: 65 78 65 20 36 2e 30 2e exe 6.0.
0020: 32 39 30 30 2e 32 31 38 2900.218
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 8/13/2007
Time: 8:49:16 AM
User: N/A
Computer: D3TZ2N21
Description:
Faulting application iexplore.exe, version 7.0.6000.16473, faulting
module flash9b.ocx, version 9.0.28.0, fault address 0x0018a6fa.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 34 37 33 00.16473
0030: 20 69 6e 20 66 6c 61 73 in flas
0038: 68 39 62 2e 6f 63 78 20 h9b.ocx
0040: 39 2e 30 2e 32 38 2e 30 9.0.28.0
0048: 20 61 74 20 6f 66 66 73 at offs
0050: 65 74 20 30 30 31 38 61 et 0018a
0058: 36 66 61 0d 0a 6fa..
Event Type: Error
Event Source: ASP.NET 1.0.3705.6060
Event Category: (1)
Event ID: 1031
Date: 7/10/2007
Time: 6:09:34 PM
User: N/A
Computer: D3TZ2N21
Description:
The description for Event ID ( 1031 ) in Source ( ASP.NET
1.0.3705.6060 ) cannot be found. The local computer may not have the
necessary registry information or message DLL files to display
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