Re: So much for Norton...
- From: "Nepatsfan" <nepatsfan@xxxxxxxxxxx>
- Date: Fri, 17 Aug 2007 18:54:39 -0400
In news:8BBCC848-67A6-42D1-8C26-B39710247A6D@xxxxxxxxxxxxx,
David <David@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
I have a new (ca. 4 months) HP laptop with XP Media Center
2005 which has
recently had trouble starting. It got to the point where it
would not boot
past the Windows XP logo; I then tried to boot in safe mode
and saw that it
only gets to:
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\System32\Mup.sys
and then instantly restarts, flashing for a split second a
blue "A problem
has been encountered with Windows..." shut-down screen which
I can't even
fully read fully.
...Something to the effect of "Check with your hardware
vendor for any BIOS
updates..."
The "Geek Squad" says I have a malware issue. Anything I can
do to save all
my kids' pics, etc???
Thanks for helping.
David
Since it sounds like you haven't been backing up any of your
important files, I would suggest you make that a priority
before doing anything else. Since this is a laptop you might
consider creating a live Linux CD which you can use to access
the files on your hard drive. Here are a couple of options;
Knoppix
http://www.knopper.net/knoppix/index-en.html
Ubuntu
http://www.ubuntu.com/
Once you've booted with the live CD you can burn any of the
files you want to recover to CD or DVD.
After you've backed up your files you should attempt to start
your laptop in Safe Mode except this time select "Disable
automatic restart on system failure". This should provide you
with an opportunity to see exactly what error message is being
displayed on the blue screen. Armed with that information, go
to this web site and see if there's a solution to your problem.
Troubleshooting Windows Stop messages
http://aumha.org/a/stop.htm
One last point, you might want to take your laptop to a
reputable computer repair shop as opposed to Best Buy. Also, if
you haven't done so already, you might want to contact HP's
tech support if your laptop is still under warranty.
Good luck
Nepatsfan
.
- Prev by Date: Re: Automatic Updates Causing Problems?
- Next by Date: Re: blue screen crash while attempting to go in control panel
- Previous by thread: Re: No Ram in Task Manager
- Next by thread: Re: So much for Norton...
- Index(es):
Relevant Pages
|
