Re: blue screen on startup & no safe mode & system crashing:(



"Ron Martell" wrote:

tic <tic@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

When I try to bootup my pc, I keep getting the BSOD, the message is below

Check to be sure you have adaquate disk space.If a driver is identified in
the stop message, disable the driver or check with the manufacturer for
driver updates. Try changing video adaptors.

Check with your hardware vendor for any bios updates. Disable bois memory
options such as caching or shadowing. If you need to use safe mode to remove
or disable compoments, restart your computer, press F8to select advance
startup options, and then select safe mode.

technical info: *** STOP: 0X0000007E (0XC0000005, 0X805A360E, 0KFA2C71E4,
0XFA2C6EE0)


The error originates at memory address 0x805A360E (parameter 2 of this
particular STOP code).

Identifying the cause of STOP errors using PSTAT & Excel

Many times when a STOP error occurs the information provided does not
specifically identify the application, device driver, or other
component file where the error occurred. However the 4 parameters
associated with the STOP (bugcheck) code will very often include one
that is the address where the error occurred. You first need to look
up the detailed information about the specific STOP code in order to
determine if the address is included and if so which of the 4
parameters has the address.

You can identify the meaning of each of the parameters for your
specific STOP code at:
http://msdn2.microsoft.com/en-us/library/ms789516.aspx

The second step in the procedure is to identify the addresses that
each active process is being loaded at. The PSTAT utility will
provide this information. On some systems the PSTAT utility may
already be present. Check this by opening a Command Prompt window
(Start - Run - CMD) and entering the following command:

PSTAT /?

If PSTAT is not on your computer you can download it free from
Microsoft. The download is called "Windows XP Service Pack 2 Support
Tools" and it is available from
http://www.microsoft.com/downloads/details.aspx?FamilyId=49AE8576-9BB9-4126-9761-BA8011FABF38&displaylang=en
With PSTAT installed on your computer the next step is to open a
Command Prompt window again (Start - Run - CMD) and generate a report
with PSTAT. Because you need to copy part of the information from
this report (and only part) it is best to create the report as a text
file. In the Command Prompt window enter the following command:

PSTAT > C:\JUNK\PSTAT.TXT

You may change C:\JUNK\ to whatever drive and folder that you want to
save the report into.

Now open the saved file in Notepad. Start - Run - NOTEPAD
C:\JUNK\PSTAT.TXT

Scroll down the file, about 80% of the way to the end of the file and
you will find a head line:

ModuleName Load Addr Code Data Paged LinkDate

It is the information from this line to the end of the file that we
want to copy from this file and save as a separate file. Select the
block of text and copy it to the clipboard. Open a new notepad window
and paste the clipboard contents into it. Save this file under a
different name. I use PSTAT2.TXT and put it into the same C:\JUNK
folder.

Now launch Microsoft Excel and use File - Open to bring the PSTAT2.TXT
file into Excel. Excel will automatically parse the file into
columns. Once this is done use DATA - SORT to sort the entire
spread*** based on the value in Column B (Load Addr).

It is now a simple task to read down the addresses until you find the
highest value that is less than the address where the error occurred.
That module (name in column A) is the prime suspect for the cause of
your error.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

Hi & thanx for the advice.

I managed to get into safe mode - msconfig and checked the boot.ini setup, I
checked the safe boot option and rebooted the system. I pressed F8 and was
able to boot in safe mode. I then went in control panel, admin tools and
looked under the hardware tab and found no driver conflicts (so far). I went
back into msconfig, and noticed under the general tab - that I have boot set
up fields (underneath the startup options) default and alternate versions -
it was set to alternate version,(this had selective startup settings (basic
drivers and system files only) I unchecked this and checked default settings,
apply then rebooted the system.

I pressed F8 to see if it still worked and yes (so far) it gave bootup
options inc. several safe boot types, i entered safe boot, the system
rebooted in safe mode :).
I then rebooted the system - it started ok with no bsod.

I have also started the pc from a total shut down (again starts up ok)

I know this is a stupid question but could the alternate bootup sequence
have been the problem and if so why has this appeared/been set up, could it
be a virus/spam that has produced this version, or has every pc this
alternate version? I only ask as I try not to change settings to the system
and am wondering why it had been set for the alternate version.

But as I said for some reason my pc starts up ok with no BSOD at all (so
far). I will follow the advice given for the replies, just in case the
non-appearence of the bsod is only temporary.(and make a bootup disk and
backup) I'll keep you posted.
.

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