Re: Cannot load windows

Alastair

How old is this computer?

My reaction is the simplest solution is to buy new hard disk and to
reinstall Windows 98, using your XP upgrade and somehow obtain an SP2
CD. You can borrow an SP2 CD as they are usable on any machine. You
would then need to reinstall your programmes. You can then install the
problematic hard drive as a second drive and attempt to recover the
data.

Another option is to replace the computer and put the problematic hard
drive in as a second drive with a view to attempting to recover your
data files.

Is your copy of Windows 98 an OEM or retail version? If it is an OEM
version you have no problem just replacing the hard drive but if you opt
for a new computer you should buy a new full copy of XP.

Further attempts to salvage your existing system could prejudice data
recovery.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Alastairg100 wrote:
Yes I do have a Windows XP CD as it was an upgrade from Windows 98,
so I just bought the full version. However it has now just gone from
bad to worse as now when I turn it on the monitor will not even
acnowlege that there is a computer there. When I turn them both on,
the monitor has a green light to say it is on, if it finds a pc it
stays green, if not it goes into standby with a yellow light, and now
it never moves out of this?

Alastair

"Gerry" wrote:

Alastair

I didn't misunderstand. I was hoping the F8 option might get us
further forward.

Disconnect all peripherals except keyboard, mouse and monitor and try
again.

Do you have a Windows XP CD?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



Alastairg100 wrote:
Gerry you may have misunderstood me. I cannot load up to the desktop
as I cannoy load windows to be able to right click on the my
computer icon. However I can click F8 on load up although when ever
i select any of these options the up and down arrow still works
however when i select them the computer freezes and goes no further
again.

The error message reads:

We apologize for the inconvenience but windows did not start
successfully. A recent hardware or software change might have caused
this.

If your computer stopped responding, restarted unexpectedly, or was
automatically shut down to prevent your files and folders, choose
last known good configuration to revert to the most recent settings
that worked.

If a previous start up attempt was interrupted due to a power
failure or because the power or reset button was pressed, or if you
arent sure what caused the problem choose start windows normally

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Last Know Good Configuration (your most recent settings that worked)

Start Windows Normally

Use the up and down keys to move the highlight to your choice.
Seconds until Windows starts: (Moves from 30 ->0)

Hope this helps
Alastair

If your computer


"Gerry" wrote:

Alastair

Please post a copy of the Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties,
Advanced, Start-Up and Recovery, System Failure and uncheck box
before Automatically Restart.

Do not re-enable automatic restart on system failure even after you
have solved the problem as it's better disabled. Check for variants
of the Stop Error message.

An alternative is to keep pressing the F8 key during Start-Up and
select option - Disable automatic restart on system failure.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Alastairg100 wrote:
I have recently got a virus and Norton told me to go onto their
website and apply a search which would search for that virus. It
said it had found 1 corrupt file and that it needed to restart. I
have restarted the computer and then later that day turned it off.
The next day when I came to it, it loaded past the bios and Norton
GoBack screen and then just before it loaded windows it came up,
and still does come up with the screen saying that it had not been
shut down correctly and that you can choose to either load it in
normal, safe mode or the last known good configeration ect.
However when ever i move the up or down arrow, the counter
disapears as it counts down from 30, and then the computer
freezes. The pc also freezes if you let the counter count down
normally. I then cannot load windows or do anything with the
computer.

Any suggestions?
Alastairg100


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