Re: MICROSOFT SUPPORT FAILURE. NOW WHAT?

Hi,

Start a new thread and post the problem on the appropriate newsgroup and maybe we can help.

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org



Duralexa wrote:
For ten days e-mail support from Microsoft was truly slow and inaccurate. The messages and instructions to solve my problem were barely intelligeble, with lots of badly written and incomplete statements. After trying a few tests without success the e-mails come after 2 days with more poorly designed tests etc. I complained to a manager and he gave back my complaint to the original support person who says that I should call for phone support. I dont want phone support all I want is someone who can fix my issue over e-mail in a clear and diligent way not with one e-mail per 2-3 days. However I now have no one to comaplain to.
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