RE: download error
- From: nass <nass@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 30 Jul 2007 09:26:04 -0700
"David" wrote:
I recently got a bug in my computer despite norton, ad aware avg etc.
It was 'utimate defender' and all its crap! I went to
http://forums.majorgeeks.com/showthread.php?p=1006050 I followed the removal
instructions which seemed to work but now my internet and email is slow and
sometimes un responsive and I cannot install windows updates? I tried re
installing windows (not re format) to no avail, can anyone please help my
only other option seems to be re-format which of course I would like to
avoid.
Thanks very much
David
Hi David,
Any third-party Toolbar installed?.
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
2... You need to be sure your system is clean from malware and Viruses by
scanning for them
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D
=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796
"Explorer Has Encountered an Error and Needs to Close":
http://support.microsoft.com/kb/822797/en-us
Run Disk Clean Up then Defrag in safe mode, Open the run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew Click [OK]
netsh winsock reset click [OK]
Make sure the settings for your TC/IP protocol and the DNS set to the right
settings
Or download the winsockFixer from here:
http://www.nasstec.co.uk/tools.html
If you still have the problem try the HijackThis :
Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
IE7 NG on the web:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general&cat=en_US_9b42b613-dfee-4b99-9378-839a15bef262&lang=en&cr=US
HTH.
nass
---
www.nasstec.co.uk
.
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