Re: Random STOP error 7e - help reading WinDbg analysis of full dump
- From: Ron Martell <ron.martell@xxxxxxxxx>
- Date: Mon, 23 Jul 2007 20:58:19 -0700
PeterN wrote:
The following STOP occurs once every week or so and reboots. Please
help
My system:
WinXP pro SP2
NVIDIA GeForce 6800 XT
Gigabyte GA965p-DS3
Intel Core 2 duo 6600
WD Raptor 10K rpm drive
Plextor PX 708A DVD/cd writer
**DEBUG REPORT**
Microsoft (R) Windows Debugger Version 6.7.0005.1
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\WINDOWS\MEMORY.DMP]
Kernel Complete Dump File: Full address space is available
************************************************************
WARNING: Dump file has been truncated. Data may be missing.
************************************************************
Symbol search path is:
SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86
compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Fri May 4 13:06:55.093 2007 (GMT-4)
System Uptime: 8 days 20:19:23.798
Loading Kernel Symbols
.........................................................................................................................................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 7E, {c0000005, ba63d86c, bacf3c20, bacf391c}
Probably caused by : Ntfs.sys ( Ntfs!NtfsAcquireScbForLazyWrite+1b )
On this basis I would do the following:
1. Check for data structure problems on the hard drive. Boot up the
computer, open a Command Prompt window and enter the following
command:
CHKDSK C: /R
The command will be set to run on the next restart. Shut down and
restart right away if you want to get it over with.
2. Check for physical problems with the hard drive. Go to the hard
drive manufacturer's web site and download their free diagnostic test
software. Run this to check out the drive for possible
physical/mechanical problems.
3. Ensure that S.M.A.R.T. monitoring of the hard drive is enabled in
the computer's BIOS setup. Many manufacturers ship their new
computers with this setting disabled, presumably on the basis that if
the purchasers are not aware of the impending death of the hard drive
they will not file a warranty claim until the drive actually dies,
which will hopefully be after the expiry of the warranty.
Good luck
Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca
"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."
.
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