RE: Help please! Stop Error

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance



"nybarton" wrote:

I'm running WinXP, SP2. I recently downloaded and installed McAfee Security
Suite which is offered free by my ISP (Comcast). For years prior, I used
Norton AV and never had a problem with it. Since my NAV subscription was
running out, I went with McAfee. I removed NAV completely using the Norton
Removal Tool, downloaded and installed the McAfee Security Suite. There are
no incompatible programs running that would interfere with McAfee Virus
Scan. The McAfee protection status is fine, but the scan feature has the
following problem which the McAfee techs have been unable to resolve. They
said Microsoft has a solution for this problem and told me to contact
Microsoft.



The problem:

When running a complete scan of my system using McAfee Virus Scan, the scan
proceeds uninterrupted until it reaches a point somewhere around the 110,000
file mark. That's when Windows abruptly shuts down and I get the following
screen:



"A problem has been detected and Windows has been shut down to prevent
damage to your computer.

PAGE_FAULT_IN_NONPAGED_AREA

Tech Information

***STOP: Ox00000050 (OxFFFFDFF8, Ox00000000, Ox80550211, Ox00000000)"



Before posting here, I went to the Microsoft Knowledge Base and pulled up
the following article:



KB Article 903251 - The HaxDoor virus may cause a "STOP 0x00000050" or
"STOP 0x0000008e" error message



May I add one more piece of info. When bypassing the program scan and
running the McAfee Free Online Scan (which checks all files for viruses
only, but not for spyware or malware which the program does check), there is
no interruption and the scan completes with no virus detection.



I need help! I'm not very computer savvy...I'm afraid to fool with the
Registry. Can someone tell me what they think may be the problem here and if
there's a workaround to the problem. Do you think it's this HaxDoor virus
and is there some way I can tell if it's in my system?



Many, many thanks.

I just have to solve the exact problem but Vice versa with Norton not Mcafee
and it was a nasty malware installed by a trusted software, so try to
download either AutoRuns from Microsot and see what is running in the
background or download the HijhackThis and send the report to one of many
forums.
HTH.
nass
------
www.nasstec.co.uk
.

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