Re: First "NTLDR Is Missing" now "Not Enough Virtual Memory"
- From: "PT" <xyz@xxxxxxx>
- Date: Wed, 13 Jun 2007 19:19:58 -0700
Summary of an Email i sent to Dell ayear or so ago
**************************************************
Yesterday, I turned on my computer, and received an error message: "NTLDR
is missing. Press any key to restart". After several attempts at pressing
the "enter" key and getting the same message, rebooting several times and
getting the same message, I called Dell Phone Support.
The technician told me that this was a relatively common problem, and
required reinstalling a file in the I386 folder. He then went through a
long sequence of steps to try to reinstall the file from the Windows XP
reinstallation CD. He kept running into problems, getting the message
"Access denied" when we tried accessing the I386 folder. Eventually, after
about an hour on the phone, he told me that several files had been
corrupted, and the only thing left to do was to re-format the hard drive,
reinstall windows, and try to rebuild the system. I was told that the
process requires about 2 - 3 hours to complete.
He tried to transfer me to a Dell group which apparently handles
re-installs, but I was cut off during the transfer.
I decided instead to call a local computer servicing company which had
previously installed Ghost and made a backup image. I started out by
explaining the NTLDR error message. The following is a nearly verbatim
transcript of our conversation"
Local Tech: "Do you have a floppy in the floppy drive?"
Me: "No --- Wait a minute - yes I do. Should I remove it?"
Local Tech: "Yes, then reboot"
Me: "It's booting correctly - Is that what the problem was?"
Local Tech: "Yes - That's the message you get when you try to boot with an
occupied floppy drive - It's a standard error message. It refers to the
boot file NTLDR (short for Windows NT Loader)
So how to I rate the advice Dell's technician provided?
1.. Not only didn't he know the simple and apparently obvious solution to
an extremely common problem.
2.. Not only did he waste an hour of my time on a fruitless exercise when
a knowledgeable tech could have solved the problem in ten seconds.
3.. But - if I had blindly followed his advice, I would have at best, lost
all the programs, data files and everything else I've added since purchase.
To summarize - this incident has severely shaken my faith in the quality of
your support service, I should mention that when I told the local tech of
the procedure that the Dell support tech had followed, and the
recommendation he gave - the local tech told me "those guys don't know very
much - they just follow scripts, and rush you into replacing equipment and
software."
--
PT
.
- Follow-Ups:
- Prev by Date: Re: First "NTLDR Is Missing" now "Not Enough Virtual Memory"
- Next by Date: First "NTLDR is Missing" Now "Hardware Configuration Problem"
- Previous by thread: Re: First "NTLDR Is Missing" now "Not Enough Virtual Memory"
- Next by thread: Re: First "NTLDR Is Missing" now "Not Enough Virtual Memory"
- Index(es):
Relevant Pages
|
