Re: Windows XP wouldn't boot up
- From: "Anna" <myname@xxxxxxxxx>
- Date: Tue, 5 Jun 2007 23:05:09 -0400
"Sherrie51" <mrsstauffer@xxxxxxxxxxx> wrote in message
news:092992A0-9BF3-4F7D-98CF-76A468A4ED1F@xxxxxxxxxxxxxxxx
Last night I tried to boot up and kept being taken to the screen that says
Windows had a shut down problem, then it has a list of options to choose
from, normal boot, safe mode, etc. I have tried all the options and all
my
computer ever does is a constant reboot. I finally was able to "break in"
and do a system restore. After the restore, the computer did the same
thing.
Does anyone have any ideas? I run E-trust software for viruses, firewall
and spyware.
--
SLS
Sherrie51:
There are so many problems - both hardware & software - that could be
causing this problem that it's virtually impossible to provide you with any
focused help based on the information you've provided. So...
1. Tell us something about the computer you're using. Desktop? Laptop? Make
& model. Stuff along those lines, OK?
2. Is this an OEM-branded machine, e.g., HP, Compaq, Dell, etc.? Do you have
a retail copy of the XP installation CD or merely a "recovery" disk? If you
have an XP installation CD are you able to boot to it so that it gets to its
opening screen? If you haven't tried that, do so just to see what happens.
3. Did the problem arise just "out-of-the-blue"? One moment the system was
working just fine - it booted without incident and functioned without
problems of *any* kind - and then this?
4. Any hardware or software changes recently made that you think might -
just might - be causing this problem?
5. How were you able to "break in" to access System Recovery? Through Safe
Mode? Or "Last Known Good Configuration"? Or just a normal boot? You weren't
able to accomplish this again? Or can you?
6. Do you have *any* clue whatsoever as to what might be causing this
problem?
7. Have you backed up your data? If worse comes to worse and you can't
repair the system in order to get back to its original state just before the
problem occurred - is a fresh install of the XP OS (understanding that you
will lose all the data currently on the drive) an option?
8. I assume you have another computer available to you since you're posting
this message. Assuming there's important user-created data on your problem
HDD that you really need, like important documents, photos, etc., would you
(or someone) be able to install your HDD on that other computer as a
secondary HDD and at least copy those important files in the meantime?
Anna
.
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