Re: Norton Antivirus causing XP issues
- From: nass <nass@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 30 May 2007 05:31:02 -0700
"cathywoodford@xxxxxxxxxxxxxxxxxxx" wrote:
On May 30, 10:03 am, nass <n...@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
"cathywoodf...@xxxxxxxxxxxxxxxxxxx" wrote:
Hi. I've installed Norton Antivirus 2006 and now my computer is
messed up. My Outlook Express gives me an error (....MSOE.dll cannot
be found....), my Kodiak Picture program doesn't work and ALL my files
and folders cannot be deleted - the ready only attribute or archive
attribute is set on them all and when I uncheck it, it comes back
automatically. I've uninstalled Norton's and everything works fine.
Does anyone have any ideas as to what the problem is? I need to
install Norton's again.
Thanks.
Cathy
OLEXP: Error Message: Msimn.exe Has Generated Errors and Will Be Closed by
Windowshttp://support.microsoft.com/kb/258034
Errors, Bugs and Problemshttp://www.insideoe.com/problems/errors.htm
Go through these cleaning steps as Norton is an Anti- Virus not Anti-Malware:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:http://support.microsoft.com/kb/883256
2... You need to be sure your system is clean from malwares and Viruses by
scanning for them
Scan for malwares from here:http://www.lavasoft.com/products/ad-aware_se_personal.phphttp://www.safer-networking.org; for Spybot S&D
Read the backup on the link provided at the top then perform this command or
run this command:
sfc /scannow click [OK]
HTH.
nass
--------www.nasstec.co.uk
Thanks for the reply. There are no virus's or malware/spyware or
anything on the computer. Once I uninstalled Norton's it all works
fine. I can move files, delete, open OE no problem. I was thinking
maybe that because after installing Norton's all files/folders had the
read only or archive attribute that OE couldn't find MSOE.dll and the
Kodiak program couldn't use the file it wanted. I dont' know if there
is a setting or something in Norton's that disallows it to set
attributes on files/folders?
Cathy
Hi Cathy,
Try to allow access to the Outlook Express I believe you are using in Norton
Firewall permissions to programs and Kodak Outbound only access.
When you assign outlook express type in :
Msimn.exe to be allowed access, as the Norton E-mail scanner causing this
issue with Outlook express.
Look in the Event Viewer for any error messages that can shed some light on
the causer as there is something upsetting Norton?.
Run Disk Clean up and Defrag in Safe mode, run the system File checker (sfc)
then try to install Norton.
HTH.
nass
----
www.nasstec.co.uk
.
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