Re: Explorer has encountered a problem....

Thanks for the reply

No, I don't have any download managers installed at all, and I don't have any software that uses SQL server as far as I know. I'm thinking it maybe a problem with explorer.exe? Because when I rightclick in a web-browser, it doesn't cause the problem...it's just when I rightclick on the desktop or within a folder that it crashes.

Paul

nass wrote:
Hi Paul,
Do you have free Download Manager installed?.
I'm not sure if that apply to you but read it:
http://www.ca.com/us/securityadvisor/pest/pest.aspx?id=453096362
http://www.bleepingcomputer.com/forums/topic34904.html <Quote from: www.liutilities.com>
dbghelp.dll: Windows Image Helper
dbghelp.dll is a module that contains functions used for the symbol engine and for the symbol and module enumeration
</Quote>
PRB: SymGetSymFromAddr Fails with Error 487
http://support.microsoft.com/kb/189780

FIX: An access violation may occur when you try to run a Transact-SQL query in SQL Server 2000
http://support.microsoft.com/kb/909089/

User Mode Process Dumper Version 8.1
http://www.microsoft.com/downloads/details.aspx?FamilyID=E089CA41-6A87-40C8-BF69-28AC08570B7E&displaylang=en

DBGHELP.DLL
http://www-1.ibm.com/support/docview.wss?uid=swg21178889
It should be located in here:

C:\Program Files\Debugging
Imagehlp.dll and DBGHELP.dll files
C:\Windows\System32

Download this tool to see in real time the running program that causing this issue. AutoRuns for Windows v8.61
http://www.microsoft.com/technet/sysinternals/utilities/Autoruns.mspx

Process Monitor v1.12
By Mark Russinovich and Bryce Cogswell
http://www.microsoft.com/technet/sysinternals/FileAndDisk/processmonitor.mspx

FileMon for Windows v7.04
By Mark Russinovich and Bryce Cogswel
http://www.microsoft.com/technet/sysinternals/FileAndDisk/Filemon.mspx

It is real still unclear as the Drwatson is a reporting error tool not the problem itself, it could be a memory leak or a corrupt application from the one you have installed on your system.
Do you have any software that use SQL server like windows accounting 2007?.
HTH.
nass
-----
www.nasstec.co.uk




"Paul Johnson" wrote:


Hi Nass,

"Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.";

I don't know what this Dr Watson program is. The error comes up just after the explorer error. I assumed it is part of windows XP error reporting.

I use firefox.
AVG anti virus
Spybot.
rooter firewall
All scans report the computer is mallware and virus free.
Once gain, thanks for the help.

Paul

nass wrote:

Hi Paul,
Well, there is should be an error pattern been logged in the Event Viewer can shed some light on the causer or the Application causing it.
Try to view the Event Viewer by doing this:
Open a run command and type in:
eventvwr.msc click [OK] on the event viewer double click the Error Message(X) to get info about it and also you can copy and past the exact wording in your next post for us to have a look and troubleshoot.
Also tell us what browser you are using, protection software and is your machine is clean from malware/viruses, back up your data while you are able to see/log into your computer you may need to perform a Repair /Install or clean Install of the Operating system.
How to perform Repair/Install of XP:
http://www.michaelstevenstech.com/XPrepairinstall.htm HTH.
nass
---
www.nasstec.co.uk
"Paul Johnson" wrote:



Thanks for your time,
I have done all that you suggest, including a restore to an earlier time. Nothing seems to work. Intrestingly this "explorer" error comes up when right clicking on the desk top, or in a window clicking on file. I don't use internet explorer. I have still to try the memory test, as I haven't quite worked out how to run it.
Thanks again.
Paul

nass wrote:


"Paul Johnson" wrote:




Hi, thanks for reading this. Can you help?

I have recently re instaled XP, including service pack 2, on my pc, having brought a new hard drive. My hardware is all working properly, and acording to AVG I am virus free.

For no reason, this morning whenever I right click I get a crash with the message "Windows explorer has encountered a problem, and needs to shut down." It also happens when I try to click "file"in any window.

Any ideas?

Thanks for your time.

Paul


Hi Paul,
"Explorer Has Encountered an Error and Needs to Close" Error Message When you Start Windows XP
http://support.microsoft.com/kb/822797

"Iexplore.exe has encountered a problem and needs to close" error message when you try to start Internet Explorer
http://support.microsoft.com/kb/831432

Error message when you start Internet Explorer in Windows XP: "Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience"
http://support.microsoft.com/kb/921470

You receive a "Microsoft Internet Explorer has encountered a problem and needs to close
http://support.microsoft.com/kb/293623/

You receive an "Internet Explorer has encountered a problem and needs to close (Mshtml.dll)" error message
http://support.microsoft.com/kb/810887

Open a run command and type in:
sfc /scannow click [OK] get your XP CD handy.

1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malwares and Viruses by
scanning for them
Scan for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796


3... You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass
----------
www.nasstec.co.uk





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