Re: Error Code 39 on DVD & CD drives - tried all previous suggesti
- From: "MagGyver" <maggyverREMOVE@xxxxxxxxx>
- Date: Thu, 26 Apr 2007 19:01:50 -0700
That sounded like a great plan, Mark, until I encountered the error "The
file 'asms' on Windows XP Home Edition Service Pack 1 CD is needed" error. I
understand from Microsoft's KB that this means the CD drive is inaccessible.
It worked fine to boot into the Pre-installation Environment but clearly
whatever's damaged is bad enough that I cannot use Repair. Unfortunately,
I'm now stuck in a loop when I reboot and cannot even get back to where I
was before. Sigh. I guess it's time to move all user data off the drive and
start fresh with the recovery disks. I really hoped not to have to do this.
Thanks anyway.
Maggie
"Mark L. Ferguson" <MarkLFerguson@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:05B1FA33-1826-4E35-B2FC-85AE5626BEFF@xxxxxxxxxxxxxxxx
One question that should be answered is 'where were the replacement
drivers
stored when you had the virus?'. You may have corrupt copies of the files
in
some driver storage area that is also corrupt. If you have a regular setup
CD
for XP, do a Repair setup to replace the drivers from the original copy.
315341 - How to Perform an In-Place Upgrade (Reinstallation or Repair) of
Windows XP: http://support.microsoft.com/default.aspx?scid=kb;en-us;315341
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Mark L. Ferguson
"MagGyver" wrote:
Oh, and I should mention as well that the drives work fine outside of
Windows. BIOS recognizes them, and I can boot to them.
"MagGyver" <maggyverREMOVE@xxxxxxxxx> wrote in message
news:4630318e$0$18871$4c368faf@xxxxxxxxxxxxxxxxx
I have an XP Home SP2 computer here that was recently repaired from a
serious virus & spyware infestation. Somewhere in the course of repair
I
lost access to the DVDRW and CDROM drives. Device Manager shows Error
Code
39 on both of them. I have tried the following fixes:
1. Uninstalled devices through Device Manager, then Scan for Hardware
Changes to reinstall them
2. Uninstalled devices through Device Manager, then rebooted to
reinstall
them
3. Edited the registry to delete the entries for "Upper Filters" and
"Lower
Filters" as per the MS KB articles, then rebooted
4. Ran SFC to restore all system files
5. Uninstalled & reinstalled Roxio Easy Media Creator 7
6. Reinstalled motherboard chipset drivers from Sony
All other devices are functioning normally. I looked at the log files
for
the antivirus & antispyware scanners to see if there were any system
files
which were quarantined and the only one I could find was NDIS.SYS. I
copied
this file from the Windows\i386 folder back into the
Windows\System32\Drivers folder which restored all network adapters but
did
not affect the conflicts for the DVD & CD drives.
I feel like I'm one step away from getting this system back up and
running
again and am praying I don't have to resort to using the system
recovery
disks as there is a great deal of additional software I would have to
reinstall. Any additional suggestions would be GREATLY appreciated.
Thanks!
.
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