Re: Help and Support won't open
- From: Bert Kinney <bert@xxxxxxxxxx>
- Date: Mon, 16 Apr 2007 09:21:06 -0400
Hi,
Take a look at these suggestions.
Troubleshooting problems with Help and Support Center
http://windowsxp.mvps.org/helpctr.htm
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org
WiLLerZ wrote:
Hi all,.
I'm running Windows XP Home Edition (SP2 I think - I'm not currently
at my home computer) and I'm having issues with Windows Help - it
won't open. Basically, when I either click on it or press F1 when I'm
on the desktop, I get an hourglass icon briefly, and then nothing
happens. Helps for other applications work fine, it's just the Help
and Support option listed in the start menu that doesn't work.
I've only just noticed this as I'm trying to remotely help my Mum (who
lives in another state) with some issues she's having. I taught her
how to invite me to remotely assist her, but it's not working. Since
this is run through Help, I'm guessing that this is the reason it's
not working for me (I guess it could also be her firewall
configurations, but I was going to check that after I got my Help
working).
I've tried restarting my computer, but that doesn't do anything. A
quick search on the problem didn't seem to reveal anything. I made
sure I had downloaded all the critical updates, but still had no joy.
Anyone have any ideas? It seems really weird.
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