RE: Explorer errors

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance


Hi,
Try to run memtest and try to reposition the RAM in each other slots and see
if that will help:
Download memtest from here:
http://www.memtest86.com/
Meanwhile I will dig deep in your Log as I just have a quick look as you can
see it is lengthy LOL.
What about your motherboard, all up2dates?.
HTH.
nass
"Silat" wrote:

Thanks for your reply Nass. I will follow your directions.
This problem has been going on for months. I do install critical updates
about once a month or check for them.
It doesnt seem to be associated with IE.
It seems to be an winExplorer error although I cant make it happen. Ive
never noticed it happening when using the browser. It happens when Im using
windows explorer or doing something with folders.
Does the dumpfile give a clue as to what program caused the error?
As far as malware goes I run a clean machine. I actually help others clean
theirs:) My scans and hijack logs are pritine. I clean my temp files and such
more than once daily.
--
+Silat


"nass" wrote:



"Silat" wrote:

Explorer crashes and I would like help figuring out what is causing it.
I tried to make a debug log. Hope I did it right.

Opened log file 'c:\debuglog.txt'

Microsoft (R) Windows Debugger Version 6.6.0007.5
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\All Users\Application
Data\Microsoft\Dr Watson\user.dmp]
User Mini Dump File: Only registers, stack and portions of memory are
available

Comment: 'Dr. Watson generated MiniDump'
Windows XP Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Debug session time: Sat Mar 24 07:42:43.000 2007 (GMT-7)
System Uptime: not available
Process Uptime: 0 days 1:23:10.000
Symbol search path is:
SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
C:\windows;C:\windows\system32;C:\windows\system32\drivers
...............................................................................................................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1c4.344): Access violation - code c0000005 (first/second chance not
available)
eax=7ffdb000 ebx=00000000 ecx=013b0ff4 edx=00000003 esi=013b0fef edi=0117fddc
eip=047932dc esp=0117fd78 ebp=0117fda0 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
047932dc ?? ???
0:001> !analyze -v;r;kv;lmtn;.logclose;q
ERROR: FindPlugIns 8007007b
*******************************************************************************
*
*
* Exception Analysis
*
*
*
*******************************************************************************

*** WARNING: Unable to verify checksum for ggtaskbar.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
ggtaskbar.dll -

FAULTING_IP:
+47932dc
047932dc ?? ???

EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff)
.exr ffffffffffffffff
ExceptionAddress: 047932dc
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 047932dc
Attempt to read from address 047932dc

DEFAULT_BUCKET_ID: BAD_IP

PROCESS_NAME: explorer.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced
memory at "0x%08lx". The memory could not be "%s".

READ_ADDRESS: 047932dc

BUGCHECK_STR: ACCESS_VIOLATION

IP_ON_HEAP: 047932dc

LAST_CONTROL_TRANSFER: from 77d48734 to 047932dc

FAILED_INSTRUCTION_ADDRESS:
+47932dc
047932dc ?? ???

STACK_TEXT:
WARNING: Frame IP not in any known module. Following frames may be wrong.
0117fd74 77d48734 002407c6 0000001c 00000001 0x47932dc
0117fda0 77d48816 013b0fef 002407c6 0000001c user32!InternalCallWinProc+0x28
0117fe08 77d4b4c0 00094cb8 013b0fef 002407c6
user32!UserCallWinProcCheckWow+0x150
0117fe5c 77d4b50c 005d62d8 0000001c 00000001 user32!DispatchClientMessage+0xa3
0117fe84 7c90eae3 0117fe94 00000018 005d62d8 user32!__fnDWORD+0x24
0117fea8 77d493e9 77d493a8 0117ff28 00000000
ntdll!KiUserCallbackDispatcher+0x13
0117fed4 77d49402 0117ff28 00000000 00000000 user32!NtUserPeekMessage+0xc
0117ff00 010019c1 0117ff28 00000000 00000000 user32!PeekMessageW+0xbc
0117ff44 01011e8b 00000000 0117ffb4 77f76f02 explorer!CTray::_MessageLoop+0x24
0117ff50 77f76f02 010460d8 0000005c 0007fc04
explorer!CTray::MainThreadProc+0x29
0117ffb4 7c80b683 00000000 0000005c 0007fc04 shlwapi!WrapperThreadProc+0x94
0117ffec 00000000 77f76e93 0007fdbc 00000000 kernel32!BaseThreadStart+0x37


STACK_COMMAND: ~1s; .ecxr ; kb

FAULTING_THREAD: 00000344

FOLLOWUP_IP:
explorer!CTray::_MessageLoop+24
010019c1 85c0 test eax,eax

SYMBOL_STACK_INDEX: 8

SYMBOL_NAME: explorer!CTray::_MessageLoop+24

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: explorer

IMAGE_NAME: explorer.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 41107ece

FAILURE_BUCKET_ID: ACCESS_VIOLATION_BAD_IP_explorer!CTray::_MessageLoop+24

BUCKET_ID: ACCESS_VIOLATION_BAD_IP_explorer!CTray::_MessageLoop+24

Followup: MachineOwner
---------

eax=7ffdb000 ebx=00000000 ecx=013b0ff4 edx=00000003 esi=013b0fef edi=0117fddc
eip=047932dc esp=0117fd78 ebp=0117fda0 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
047932dc ?? ???
ChildEBP RetAddr Args to Child
WARNING: Frame IP not in any known module. Following frames may be wrong.
0117fd74 77d48734 002407c6 0000001c 00000001 0x47932dc
0117fda0 77d48816 013b0fef 002407c6 0000001c user32!InternalCallWinProc+0x28
0117fe08 77d4b4c0 00094cb8 013b0fef 002407c6
user32!UserCallWinProcCheckWow+0x150 (FPO: [Non-Fpo])
0117fe5c 77d4b50c 005d62d8 0000001c 00000001
user32!DispatchClientMessage+0xa3 (FPO: [Non-Fpo])
0117fe84 7c90eae3 0117fe94 00000018 005d62d8 user32!__fnDWORD+0x24 (FPO:
[Non-Fpo])
0117fea8 77d493e9 77d493a8 0117ff28 00000000
ntdll!KiUserCallbackDispatcher+0x13 (FPO: [0,0,0])
0117fed4 77d49402 0117ff28 00000000 00000000 user32!NtUserPeekMessage+0xc
0117ff00 010019c1 0117ff28 00000000 00000000 user32!PeekMessageW+0xbc (FPO:
[Non-Fpo])
0117ff44 01011e8b 00000000 0117ffb4 77f76f02
explorer!CTray::_MessageLoop+0x24 (FPO: [Non-Fpo])
0117ff50 77f76f02 010460d8 0000005c 0007fc04
explorer!CTray::MainThreadProc+0x29 (FPO: [Non-Fpo])
0117ffb4 7c80b683 00000000 0000005c 0007fc04 shlwapi!WrapperThreadProc+0x94
(FPO: [Non-Fpo])
0117ffec 00000000 77f76e93 0007fdbc 00000000 kernel32!BaseThreadStart+0x37
(FPO: [Non-Fpo])
start end module name
00400000 00409000 normaliz normaliz.dll Thu Jun 29 08:05:42 2006 (44A3EC46)
00c20000 00c3d000 kmw_dll kmw_dll.dll Tue Jul 25 10:01:52 2006 (44C64E80)
00d20000 00d4f000 TrayClock TrayClock.dll Fri Jun 19 15:22:17 1992
(2A425E19)
00dd0000 00df8000 rsaenh rsaenh.dll Tue Jul 06 19:17:12 2004 (40EB5D28)
00e10000 00e51000 badges_icons badges_icons.dll Fri Jun 19 15:22:17 1992
(2A425E19)
01000000 010ff000 explorer explorer.exe Tue Aug 03 23:14:38 2004 (41107ECE)
01a20000 01fe9000 ieframe ieframe.dll Tue Nov 07 21:03:34 2006 (45516526)
024b0000 024b5000 DockShellHook DockShellHook.dll Tue Nov 14 15:58:21 2006
(455A581D)
024f0000 027b6000 msi msi.dll Mon May 02 08:51:33 2005 (42764C85)
027f0000 02802000 browselc browselc.dll Wed Aug 04 00:56:07 2004 (41109697)
034d0000 03502000 filesho filesho.dll Fri Jun 19 15:22:17 1992 (2A425E19)
03920000 0392b000 wondppet wondppet.dll Tue May 28 19:07:15 2002 (3CF437D3)
04d30000 04db8000 shdoclc shdoclc.dll Wed Aug 04 00:56:37 2004 (411096B5)
05770000 0579f000 xpsp1res xpsp1res.dll Wed Aug 04 00:56:40 2004 (411096B8)
057e0000 0581d000 AdvProp AdvProp.dll Fri Jun 19 15:22:17 1992 (2A425E19)
06000000 0600f000 xvid xvid.ax Mon Dec 20 02:10:50 2004 (41C6A52A)
067b0000 0681b000 RealMediaSplitter RealMediaSplitter.ax Fri Nov 25
12:46:31 2005 (43877827)
068e0000 0692f000 drmclien drmclien.dll Tue Aug 03 23:03:47 2004 (41107C43)
06f20000 06f37000 odbcint odbcint.dll Wed Aug 04 00:57:25 2004 (411096E5)
0bef0000 0bf27000 MFPLAT MFPLAT.dll Wed Oct 18 22:47:35 2006 (45371177)
0d5b0000 0d614000 MP43DECD MP43DECD.dll Wed Oct 18 22:47:53 2006 (45371189)
0f000000 0f0a7000 ntvdm ntvdm.exe Tue Aug 03 23:07:58 2004 (41107D3E)
0ffb0000 0fff5000 wow32 wow32.dll Tue Aug 03 23:08:08 2004 (41107D48)
10000000 10012000 RocketDock RocketDock.dll Mon Mar 19 00:04:35 2007
(45FE3603)
10930000 10979000 PortableDeviceApi PortableDeviceApi.dll Wed Oct 18
22:47:31 2006 (45371173)
109c0000 109ec000 PortableDeviceTypes PortableDeviceTypes.dll Wed Oct 18
22:47:33 2006 (45371175)
10af0000 10b27000 qasf qasf.dll Wed Oct 18 22:47:16 2006 (45371164)
11c70000 11ca9000 WMASF WMASF.dll Wed Oct 18 22:47:23 2006 (4537116B)
15110000 1536a000 wmvcore wmvcore.dll Wed Oct 18 22:48:18 2006 (453711A2)
15380000 154fe000 WMVDECOD WMVDECOD.dll Wed Oct 18 22:48:19 2006 (453711A3)
164a0000 164c3000 WPDShServiceObj WPDShServiceObj.dll Wed Oct 18 22:48:37
2006 (453711B5)
1ff00000 1ff7d000 dxmasf dxmasf.dll Tue Aug 22 01:03:59 2006 (44EABA6F)
20000000 202c5000 xpsp2res xpsp2res.dll Wed Aug 04 00:56:41 2004 (411096B9)
27230000 2727e000 ggtaskbar ggtaskbar.dll Fri Oct 22 08:34:26 2004
(41792882)
4d4f0000 4d548000 winhttp winhttp.dll Wed Aug 04 00:57:07 2004 (411096D3)
4ec50000 4edf3000 GdiPlus GdiPlus.dll Wed Aug 04 00:55:55 2004 (4110968B)
58390000 5841a000 l3codeca l3codeca.acm Wed Aug 04 00:56:10 2004 (4110969A)
5ad70000 5ada8000 uxtheme uxtheme.dll Wed Aug 04 00:56:43 2004 (411096BB)
5b430000 5b440000 tsappcmp tsappcmp.dll Fri Aug 17 22:36:09 2001 (3B7DFEC9)
5b860000 5b8b4000 netapi32 netapi32.dll Thu Aug 17 05:28:27 2006 (44E460EB)
5ba60000 5bad1000 themeui themeui.dll Wed Aug 04 00:56:46 2004 (411096BE)
5cb70000 5cb96000 shimeng shimeng.dll Wed Aug 04 00:56:42 2004 (411096BA)
5d090000 5d12a000 comctl32_5d090000 comctl32.dll Fri Aug 25 08:45:58 2006
(44EF1B36)
5dca0000 5dce5000 iertutil iertutil.dll Tue Oct 17 12:57:14 2006 (4535359A)
5df80000 5dfe0000 qdvd qdvd.dll Wed Aug 04 00:56:26 2004 (411096AA)
60470000 60488000 uwinapi uwinapi.dll Wed Nov 22 04:31:19 2006 (45644317)
60ca0000 60d2c000 qedit qedit.dll Wed Aug 04 00:56:27 2004 (411096AB)
61410000 61534000 urlmon urlmon.dll Tue Nov 07 21:03:34 2006 (45516526)
61ef0000 61f7e000 stlport_vc7145 stlport_vc7145.dll Fri Oct 27 01:42:39
2006 (4541C67F)
62390000 623e3000 shlxthdl shlxthdl.dll Tue Nov 14 03:03:43 2006 (4559A28F)
6c1b0000 6c1fd000 duser duser.dll Wed Aug 04 00:56:04 2004 (41109694)
6f880000 6fa4a000 AcGenral AcGenral.dll Wed Aug 04 00:55:58 2004 (4110968E)
708f0000 70903000 asycfilt asycfilt.dll Wed Aug 04 00:56:44 2004 (411096BC)
71aa0000 71aa8000 ws2help ws2help.dll Wed Aug 04 00:57:39 2004 (411096F3)
71ab0000 71ac7000 ws2_32 ws2_32.dll Wed Aug 04 00:57:38 2004 (411096F2)
71b20000 71b32000 mpr mpr.dll Wed Aug 04 00:56:46 2004 (411096BE)
71bf0000 71c03000 samlib samlib.dll Wed Aug 04 00:56:29 2004 (411096AD)
71c10000 71c1e000 ntlanman ntlanman.dll Wed Aug 04 00:57:00 2004 (411096CC)
71c80000 71c87000 netrap netrap.dll Wed Aug 04 00:56:35 2004 (411096B3)
71c90000 71cd0000 netui1 netui1.dll Wed Aug 04 00:56:39 2004 (411096B7)
71cd0000 71ce7000 netui0 netui0.dll Wed Aug 04 00:56:38 2004 (411096B6)
71d40000 71d5c000 actxprxy actxprxy.dll Wed Aug 04 00:56:04 2004 (41109694)
72410000 7242a000 mydocs mydocs.dll Wed Aug 04 00:59:29 2004 (41109761)
72d10000 72d18000 msacm32_72d10000 msacm32.drv Fri Aug 17 22:33:30 2001
(3B7DFE2A)
72d20000 72d29000 wdmaud wdmaud.drv Wed Aug 04 00:56:54 2004 (411096C6)
73000000 73026000 winspool winspool.drv Wed Aug 04 00:56:38 2004 (411096B6)
736b0000 736b7000 msdmo msdmo.dll Wed Aug 04 00:57:53 2004 (41109701)
73b50000 73b67000 avifil32 avifil32.dll Wed Aug 04 00:57:07 2004 (411096D3)
73bc0000 73bc6000 dciman32 dciman32.dll Wed Aug 04 00:56:15 2004 (4110969F)
74320000 7435d000 odbc32 odbc32.dll Wed Aug 04 00:57:17 2004 (411096DD)
746c0000 746e9000 msls31 msls31.dll Tue Nov 07 21:03:34 2006 (45516526)
746f0000 7471a000 MSIMTF MSIMTF.dll Wed Aug 04 00:58:33 2004 (41109729)
74720000 7476b000 MSCTF MSCTF.dll Wed Aug 04 00:57:30 2004 (411096EA)
74810000 7497c000 quartz quartz.dll Mon Aug 29 20:54:26 2005 (4313D872)
74ad0000 74ad8000 powrprof powrprof.dll Wed Aug 04 00:56:53 2004 (411096C5)
74af0000 74afa000 batmeter batmeter.dll Wed Aug 04 00:55:59 2004 (4110968F)
74b30000 74b6b000 webcheck webcheck.dll Tue Nov 07 21:03:34 2006 (45516526)
74c80000 74cac000 oleacc oleacc.dll Fri Aug 17 22:33:18 2001 (3B7DFE1E)
754d0000 75550000 cryptui cryptui.dll Wed Aug 04 00:56:06 2004 (41109696)
755c0000 755ee000 MSCTFIME MSCTFIME.IME Wed Aug 04 00:57:31 2004 (411096EB)
75970000 75a67000 msgina msgina.dll Wed Aug 04 00:58:01 2004 (41109709)
75a70000 75a91000 msvfw32 msvfw32.dll Wed Aug 04 00:59:15 2004 (41109753)
75cf0000 75d81000 mlang mlang.dll Wed Aug 04 00:56:29 2004 (411096AD)
75e90000 75f40000 sxs sxs.dll Thu Oct 19 06:56:28 2006 (4537840C)
75f40000 75f51000 devenum devenum.dll Wed Aug 04 00:56:22 2004 (411096A6)
75f60000 75f67000 drprov drprov.dll Wed Aug 04 00:57:02 2004 (411096CE)
75f70000 75f79000 davclnt davclnt.dll Wed Aug 04 00:56:08 2004 (41109698)
75f80000 7607d000 browseui browseui.dll Thu Jan 04 06:05:28 2007 (459D09A8)
76080000 760e5000 msvcp60 msvcp60.dll Wed Aug 04 00:59:13 2004 (41109751)
76200000 76277000 mshtmled mshtmled.dll Tue Nov 07 21:03:34 2006 (45516526)
76280000 762a1000 stobject stobject.dll Wed Aug 04 00:59:26 2004 (4110975E)
76360000 76370000 winsta winsta.dll Wed Aug 04 00:56:40 2004 (411096B8)
76380000 76385000 msimg32 msimg32.dll Wed Aug 04 00:58:31 2004 (41109727)
76390000 763ad000 imm32 imm32.dll Wed Aug 04 00:56:30 2004 (411096AE)
763b0000 763f9000 comdlg32 comdlg32.dll Wed Aug 04 00:56:32 2004 (411096B0)
76400000 765a6000 netshell netshell.dll Wed Aug 04 00:56:37 2004 (411096B5)
76600000 7661d000 cscdll cscdll.dll Wed Aug 04 00:56:07 2004 (41109697)
76780000 76789000 shfolder shfolder.dll Wed Aug 04 00:56:40 2004 (411096B8)
76980000 76988000 linkinfo linkinfo.dll Wed Aug 31 18:41:53 2005 (43165C61)
76990000 769b5000 ntshrui ntshrui.dll Wed Aug 04 00:57:09 2004 (411096D5)
769c0000 76a73000 userenv userenv.dll Wed Aug 04 00:56:41 2004 (411096B9)
76b20000 76b31000 atl atl.dll Wed Aug 04 00:56:55 2004 (411096C7)
76b40000 76b6d000 winmm winmm.dll Wed Aug 04 00:57:10 2004 (411096D6)
76bf0000 76bfb000 psapi psapi.dll Wed Aug 04 00:56:58 2004 (411096CA)
76c00000 76c2e000 credui credui.dll Wed Aug 04 00:56:42 2004 (411096BA)
76c30000 76c5e000 wintrust wintrust.dll Wed Aug 04 00:56:41 2004 (411096B9)
76c90000 76cb8000 imagehlp imagehlp.dll Wed Aug 04 00:56:25 2004 (411096A9)
76d60000 76d79000 iphlpapi iphlpapi.dll Fri May 19 05:59:41 2006 (446DC13D)
76e80000 76e8e000 rtutils rtutils.dll Wed Aug 04 00:56:36 2004 (411096B4)
76e90000 76ea2000 rasman rasman.dll Wed Aug 04 00:56:29 2004 (411096AD)
76eb0000 76edf000 tapi32 tapi32.dll Wed Aug 04 00:56:38 2004 (411096B6)
76ee0000 76f1c000 rasapi32 rasapi32.dll Wed Aug 04 00:56:25 2004 (411096A9)
.

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