Re: Desperate for HELP
- From: "Ken Blake, MVP" <kblake@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 9 Mar 2007 14:38:07 -0700
arctikath wrote:
Here is the scenario:
You've provided very little in the way of details to enable us to help you.
Please answer the questions below.
For information on how to make a good newsgroup posting, read
http://www.dts-l.org/goodpost.htm and
http://www.catb.org/~esr/faqs/smart-questions.html
Computer is 3 years old, has Windows XP operating system. Used to
have dial-up internet, switched to High-speed.
Cable? DSL? Something else?
1-within 1 day of loading high-speed, computer was not working correctly.
What does "not working correctly" mean? Exactly what problems were you
having? If you got any error messages, please supply the exact verbatim
text. Did it work correctly for the first day?
2-realized that virus software was not working,
What virus software? How did you know it wasn't working?
purchased McAfee.
McAfee Anti-Virus? A security suite? What version? Have you installed the
latest updates to it?
3-system still was not working,
Not working at all? What was wrong?
especially the high-speed connection.
Not working at all? What were the problems? What happened when you tried to
use it?
4-obviously there was a "third-party" interference.
5-started in "safe-mode" to run the McAfee, high-speed worked ok, but
could not access the address bar.
What does "could not" mean? What happened when you tried?
6-instructed to update with Windows ServicePack 2 -
Instructed by whom? How? When?
downloaded in
safe-mode and installed
You are over two years late ininstalling SP2, and I wouldn't be surprised if
the lack of SP2 is at least partly responsible for your problems.
7-computer is slower than anything I have ever seen.
How slow is that? Describe how long things take.
8-Re-ran the McAfee three more times, with no luck.
Does "no luck" mean it didn't find any viruses? Does it mean something else?
9-un-installed the WinSP2, and NOW my computer does not work AT
ALL!!!!
I tried to "system restore" to back before all of the problems, but
it will not restore. Even tried 6 other days of restore, to no avail.
That last paragraph can't possibly be correct if the sentence above it ("NOW
my computer does not work AT ALL!") is correct. If the computer didn't work
at all, you wouldn't have even been able to try to do a system restore.
Please explain exactly why the circumstances were.
I can't even get to the McAfee software, or to windows help -
nothing. Even in safe-mode, nothing works now except the internet,
and it won't even let me re-install the WinSP2. Says it cannot
display the screen that I'm looking for.
Should I re-install the original Windows XP disc that came with my
computer purchase, and start over?
Note: I unplugged the internet during the safe-mode system restore
tries, but didn't help.
What is going on? Please help.
Please realize that for us to help you, we need complete, accurate, detailed
information. Otherwise nobody can do any more than guess.
Answer the above questions, and also tell us what anti-spyware software you
run. I wouldn't be surprised if you had multiple infestations of spyware.
--
Ken Blake - Microsoft MVP Windows: Shell/User
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