Re: video mode not supported

Lawrence wrote:
When I switch between one user and another I get a moving box saying 'Video mode not suported' and there is no way of proceeding except for manually turning off and starting again.
Can anyone help?
thanks

This MIGHT be your display's response to that account being set for a vertical refresh rate or screen resolution the display does not support.

Check the display's user manual to see what vertical refresh rates at what resolutions it supports. If you can't find the manual check the manufacturer's web site, as they might have the manual there in electronic form.

If the problem is the vertical refresh rate you MIGHT be able to reduce it to a rate compatible with the display from any account with administrative rights. Many graphic accelerators have independent vertical refresh rate settings for each resolution. However, you might have to start the operating system in safe mode to see the screen and access the display settings in the account having the problem. You might have to try several times to access the menu that allows you to boot the OS in safe mode by pressing the keyboard's F8 key while booting the OS.

Right click the Windows desktop to see the context menu. Click "Properties" on the context menu and the "Settings" tab on the resulting pop-up window. the "Screen Resolution" setting is on the left. You can USUALLY reach the vertical refresh settings through the "Advanced" button on the right. Specific instructions aren't feasible because the "advanced" settings are typically provided by a driver written by the manufacturer of the video accelerator, thus the pup-up windows may vary.
.