lost messages in OE

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I have been trying to help a friend today who has lost the contents of
inbox, sent items and folder and subfolders from OE. HHe is still
able to send and receive messages. He runs Win XP and IE6. He uses a
onetel which is POP email server and ISP. He managed to locate
some .bak files (I am not sure what these are but I think they belong
to OE) in the recycled bin but when he clicked restore they did not
reappear in Outlook Expess. He also tried system restore but was not
allowed on restart the message came up that restore was not possible
for the times that he had chosen. He ran an anti virus and and anti
spyware scan and although various worms and high risk things were
found and deleted, the files did not reappear in OE.
Any advice gratefully appreciated.

.

Relevant Pages

  • disappearing local folders from Outlook Express
    ... managed to locate some .bak files (I am not sure what these are but I ... restore they did not reappear in Outlook Expess. ... anti virus and and anti spyware scan and although various worms and ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: Blue Screen / wont boot
    ... whenever infections are removed, ... and were zapped by the anti virus. ... it will also delete the old restore points ... I have tried to boot it from safe mode but all I get is the white horizontal ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: lost messages in OE
    ... He also tried system restore but was not ... He ran an anti virus and and anti ... Select the version of Outlook Distress, ... Select Import from a Store directory ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Question on bak files...
    ... there will be a set of bak files. ... restore, you want to restore the bak file that has the messages in it. ... its best to create a new folder in OE and access it once. ... when I use the recycle bin method to recover these emails, ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: Very slow boot up.
    ... I haven even done a restore with no change.I have run anti virus, SpyBot search and Destroy, Spy Catcher and ADaware SE, but found no infections. ...
    (microsoft.public.windows.mediacenter)