RE: Random Restarts - Please Help

Nass,

I have been keeping very accurate records this morning and I will copy and
paste the two Event ID's that I get every time I have gotten a re-start
today. Please see below...

Unexpected restart at 8:59:52am – the 6005 and 6009 Event ID’s
and one (1) Code 6006 at 8:58:31
Unexpected restart at 9:03:19am – the 6005 and 6009 Event ID’s
Unexpected restart at 9:07:22am – the 6005 and 6009 Event ID’s
and one (1) Code 6006 at 9:06:39
Unexpected restart at 9:37:48am – the 6005 and 6009 Event ID’s
and two (2) Code 51’s at 9:37:38 and 9:37:41
Unexpected restart at 9:55:58am – the 6005 and 6009 Event ID’s
Unexpected restart at 10:26:55am – the 6005 and 6009 Event ID’s
Unexpected restart at 10:31:39am – the 6005 and 6009 Event ID’s
Unexpected restart at 10:48:36am – the 6005 and 6009 Event ID’s
Unexpected restart at 10:55:28am – the 6005 and 6009 Event ID’s
Unexpected restart at 11:10:10am – the 6005 and 6009 Event ID’s
Unexpected restart at 11:27:53am – the 6005 and 6009 Event ID's
and two (2) Code 51’s at 11:27:42 and 11:27:45
Unexpected restart at 12:04:30pm – the 6005 and 6009 Event ID’s
Unexpected restart at 12:26:08pm – the 6005 and 6009 Event ID’s
Unexpected restart at 12:45:19pm – the 6005 and 6009 Event ID’s
Unexpected restart at 1:07:23pm – the 6005 and 6009 Event ID’s

Event Type: Information
Event Source: EventLog
Event Category: None
Event ID: 6005
Date: 1/26/2007
Time: 1:07:23 PM
User: N/A
Computer: TSB-NJS-0612
Description:
The Event log service was started.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: EventLog
Event Category: None
Event ID: 6006
Date: 1/26/2007
Time: 9:06:39 AM
User: N/A
Computer: TSB-NJS-0612
Description:
The Event log service was stopped.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: ff 00 00 00 ÿ...

Event Type: Information
Event Source: EventLog
Event Category: None
Event ID: 6009
Date: 1/26/2007
Time: 1:07:23 PM
User: N/A
Computer: TSB-NJS-0612
Description:
Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Uniprocessor Free.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: Disk
Event Category: None
Event ID: 51
Date: 1/26/2007
Time: 11:27:42 AM
User: N/A
Computer: TSB-NJS-0612
Description:
An error was detected on device \Device\Harddisk0\D during a paging operation.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 03 00 68 00 01 00 b6 00 ..h....
0008: 00 00 00 00 33 00 04 80 ....3..€
0010: 2d 01 00 00 00 00 00 00 -.......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: d8 04 00 00 00 00 00 00 Ø.......
0030: ff ff ff ff 03 00 00 00 ÿÿÿÿ....
0038: 40 00 00 04 00 00 00 00 @.......
0040: 00 20 0a 12 40 03 20 40 . ..@. @
0048: 00 00 00 00 14 00 00 00 ........
0050: 00 00 16 00 c8 44 cd 82 ....ÈDÍ‚
0058: 00 00 00 00 98 42 cd 82 ....˜BÍ‚
0060: 00 00 00 00 27 8d 7c 06 ....'|.
0068: 28 00 06 7c 8d 27 00 01 (..|'..
0070: 00 00 00 00 00 00 00 00 ........
0078: 00 00 00 00 00 00 00 00 ........
0080: 00 00 00 00 00 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........

Nass, just in case I’m missing something, I will try to copy and paste the
whole days Event Log in another message.

Thanks so much for your help,

Teresa

--
tbi3040


"nass" wrote:


Yes, it could be the solution to uninstall and Reinstall SP2, but it will be
better to double click the Error message (X) and get the exact Text and copy
and paste in your next Post for us to have a look.
Or you can go a head and uninstall the SP2 and reinstall it back, also be
sure your system is clean by scanning your machine.
HTH.
Regards,
nass

"tbi3040" wrote:

Nass,

I woke up this morning and cracked open the case, un-plugged and re-plugged
everything back in where I could and I only found one problem - the red wire
on the plug from the back of the CD-Rom to the mobo is dis-connected. No
wonder I could not get the diagnostics done yesterday on the HD and the RAM.
All other wiring seems to be fine and working my PC seems to be working much
better today after doing that (un-plug and re-plug) this morning.

I've also been into the event viewer after every re-start this morning (8 so
far) and every one of them have had a code 6005 and 6009, every single time.
That tells me that it isn't a hardware problem, it's a problem with my SP2
install.

Do you agree? I am going do a format of my HD anyway, so I think I should
just go ahead and wipe it clean today. But the real question is, should I
re-install it (SP2)?

Teresa
--
tbi3040


"nass" wrote:



"tbi3040" wrote:

I am at my wits end and any suggestions from an expert would be greatly
appreciated. (I'm sorry if this is the incorrect section of the forum to post
this question.)

1) I am on a PC I bought back in 2001 and I don't have the money to buy a
new one - because of no job and therefore no money.
2) At first, back at the end of 2006, I was just experiencing random
re-starts.
3) I saved my files and formatted my HD. The problem still persists.
4) Bought what I thought would solve my problem - a system optimizer touted
to be the best one according to some reviews, in order to diagnose my
problem. That was a really DUMB move on my part because it made things
worse, I uninstalled it but I'm sure it's down in the registry and after the
fact,
I've read other horror stories about the s/w crashing other peoples PC's and
losing all their data. Thank God that didn't happen to me.
5) I then did some KB research and thought that it could be my drivers,
chipset, a bad piece of hardware or heat issues.
6) I updated the drivers and chipset last week, even thought I didn't have
any "splats" in the device manager. I lost my sound for a few days, but I got
it back when I uninstalled the "new" culprit driver that was recommended from
Driver Agent's w/s.
7) I cracked open the case this past weekend and cleaned it thoroughly and
checked the power supply with a tester - it's still good.
8) I then thought that maybe it's just as simple as a heat issue, because I
had my tower in a desk cabinet. So, when I finished the cleaning and power
supply
testing, I put it on the floor, underneath the desk about 2-3" from the side
so it would get better air circulation. (BTW, I also know the fan is working
too and no unusual sounds at any re-starts.)
8) About the only thing I have left to check is to see if my RAM is failing.
9) It has also been suggested that I might need to upgrade my BIOS. That's
way too scary for me to even think about without consulting an expert on this
forum.

Because of all of these changes and I'm sure, that damn optimizer program I
so foolishly bought, I am now experiencing a double count of the RAM at first
boot-up, and "Windows cannot start normally" black screens twice at first
boot-up as well sometimes, and I'm STILL experiencing random re-starts during
the day.

So far today in 2 hours time I had 12 re-starts and it took me through the
double count of the RAM at boot-up again and the "Windows could not start
normally" black screen 7 times before I could finally boot-up today!!!

PC Stats - OS - MS Windows XP Pro Version - 5.1.2600 SP2
Processor - Intel (810) Celeron, 952Mhz
BIOS Version/Date - Award S/W Int'l., 6.00 PG, 08/28/2000
RAM -512MB

What should I do next? Check the RAM first? Upgrade the BIOS, and btw, can I
get it somewhere for free (from a reputable source please)? Should I do a
clean install first before the BIOS upgrade?
Or maybe I should just drop-kick it into the river and start over with
another tower? (even though I really don't have the moey to do that)

Please Help!!!

--
tbi3040

Adding to Wes advice, Try to check the cables are fitted firmly From/To the
motherboard.
- Check the power connectors from the Power supply to the motherboard and to
the HDD ( It may be fried I found in some cases).
- Donwload the Diagnoxtic tools for your Hard Drive from the manufacturer to
test the Hard Drive for bad sectors.
- Test the memory by downloading the Memtest and unzip to floppy and reboot
with the floppy in and start the test, sometimes swapping the Memory sticks
in each other slots can help.
- Check the Event Viewer for Error messages (X) and double click it to get
more Info about which Application/Hardware causing it and you can send them
in your next message.
- Check the cable from the power supply to the mains (wall) it is better if
you replace it with another good known working one.
- Check your Video card.
Perform the BIOS Flash after checking all possibilities of
Hardwares/softwares problem.
What ever happen don't interrupt the BIOS Flash procedure read on how to
flash your BIOS then Write down all the steps and create the flash floppy and
restart your machine to flash your BIOS.
Here is a link to download the flash software for your motherboard, but
check first it is the right make and version, there is a step-by-step guide
to flash the BIOS:
http://www.esupport.com/global/
All about the BIOS from pcbuyer:
http://www.pcbuyerbeware.co.uk/BIOS.htm
Here is a link on Repair/Reinstall you may need it:
http://www.michaelstevenstech.com/XPrepairinstall.htm
HTH.
Regards,
nass
-------------
www.nasstec.co.uk
.

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