Re: Scanner not showing up in Control Panel/Scanners and Cameras
- From: RDRR <RDRR@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 29 Jan 2007 19:17:00 -0800
Hello Wes,
K..this is what I found. It may sound really simple when you read it, and it
was, it was just hard to figure out why??? After running devmgr and following
your instruction I decided to try and install the camera first. AHA...the
camera loaded fine along with its' own software. After seeing this I decided
to try and load the scanner and software again and voila, everything is back
to normal again.
Is it possible that some of the files that the webcam was using were being
shared with the scanner files. My guess would be a positive yes. I have not
bothered to reverse the install just incase I did not get lucky a second
time...which would make no sense at all unless we really wanted to nail this
problem down.
I hope this helps some others out there and all your help was great. Please,
keep up all the great technical support in the fashion you do!
Regards,
RDRR
--
Randy D
"RDRR" wrote:
Hello Wesley,.
Followed intructions to a tee and same results. I am thinking that a fresh
Windows XP install to correct the problem may be neccassary. Any other ideas?
Much appreciated!
--
Randy D
"Wesley Vogel" wrote:
Code 39
Windows cannot load the device driver for this hardware. The driver may be
corrupted or missing. (Code 39)
Recommended resolution
Reasons for this error include a driver that is not present; a binary file
that is corrupted; a file I/O problem, or a driver that references an entry
point in another binary file that could not be loaded.
Uninstall the driver, and then click Scan for hardware changes to reinstall
or upgrade the driver.
On the General Properties tab of the device, click Troubleshoot to start the
Troubleshooting Wizard.
from...
http://support.microsoft.com/kb/310123
Try this. Make sure that the device is not plugged in.
1. Click Start, point to All Programs, point to Accessories and then click
Command Prompt.
2. At a command prompt, type the following command , and then press ENTER:
set devmgr_show_nonpresent_devices=1
3. Type the following command a command prompt, and then press ENTER:
start devmgmt.msc
4. In Device Manager, click View and click Show hidden devices.
5. Locate the device that you want to uninstall, right click and select
Uninstall
6. When you finish, close Device Manager.
7. Type exit at the command prompt.
Reboot.
Then reinstall your device.
--
Hope this helps. Let us know.
Wes
MS-MVP Windows Shell/User
In news:434E49B6-FDA5-4CB6-A5F0-13FC4459F53F@xxxxxxxxxxxxx,
RDRR <RDRR@xxxxxxxxxxxxxxxxxxxxxxxxx> hunted and pecked:
-- Windows cannot load the device driver for this hardware. The driver may
be corrupted or missing. (Code 39).... is the message I receive while in
Device Manager checking to see if my scanner or webcam is being loaded
properly. When I plug either into a USB port either front or back 2.0
ports, it recognizes the device by name but then a second window appears
stating that I may have problems using this device (this is shown in the
task bar by the clock). I have ran both the scanner and the webcam on
another computer and there were no issues. Neither device shows up in the
Control Panel thus leaving me to beleive a thread or registry entry may
be wrong or corrupted. The scanner and webcam do come up under Imaging
Devices and not Other Devices while in Device Manager. I have spoken with
Canon, the scanner manufacturer and they advised that it may be a windows
issue. Any ideas are most welcomed here as this is driving me nuts.
Randy D
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