Re: New XP box will only boot in safe mode?

Dean

Check the Error Reports in the System / Application logs in Event
Viewer. Please post copies.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message (email) and do a paste into the body of
the message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

"dean.carrefour" <deancarrefour@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:B1617EB9-E308-456B-A283-8812CEE1732D@xxxxxxxxxxxxxxxx
Ok, this is a brand new box from Dell, an Optiplex 745 with the Core 2
Duo
chip. Actually I have two identical boxes I'm setting up
simultaneously and
they are both having this problem. I plugged it in, stared applying
all of
the updates and patches for XP Pro and Office XP 2003 Pro. Once that
was
done I had to install a couple of applications that some of the
machines here
in the office run. All of that was fine and dandy like normal. Then
I
installed a program called eCopy from Cannon. It allows us to
interact with
a Cannon Document Management station (big copier, scanner, fax, etc.).
We
install that application, then two (network) print drivers (one
printer, one
fax). This is on several machines here, has been for several years.

I just fdisked another machine last week and installed all of this
same
software on it without problems, same OS, etc.

After installing the last driver, you must reboot, so I restared the
machine. I get the XP bootup screen (black background, pulsing blue
status
indicator), as soon as that screen goes away, the screen goes
black/blank and
thats all she wrote.

I have rebooted in safe mode and done system restore points back to
before I
installed eCopy and its printer drivers, with no change, reboot and it
hangs
after the XP boot screen. I have also tried this in 'safe with
networking'
with the same results.

I have ran msconfig and done a clean boot and it still hangs, as does
'last
known good configuration'. The only way the machine(s) will boot is
in safe
mode.

How can I determine what it is that is hosing these machines so that I
can
fix the problem?

I've tried making a boot log, but it hangs during boot and then I have
to
reboot in safe mode to get it to come up.

As the machine sits right now, the eCopy program doesn't show up in
'all
programs' or the 'add/remove programs', neither do the drivers, so I
can't
see anything to remove/delete/uninstall to resolve the problem.

Any help is appreciated.


Dean...


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