Sony DRX-820UL no drivers

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Hi Folks,

Anyone have any ideas on this before I send it back to the store?

Newly purchased Sony-DRX-820UL external DVD Writer.

Windows XP detects new hardware but says there are no drivers for it
so the hardware installation never completes. According to Sony, the
DRX-820UL should be automatically detected and installed by Windows.
There doesn't seem to be any drivers from Sony at all, only a firmware
update which is no use since the DVD writer isn't installed yet.

Tested on 3 different machines, XP Media Center 2005, XP Home, Windows
2000. All with the same results.
.

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