Re: IE 7 error message

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Thanks, Patti.

Unfortunately I cannot find any of the files you mention in the Program
Files folder.Do you think that this has anything to do with the message
I get on screen on Windows Startup, viz: "Please insert CD containing
Setup 32.exe into drive (E:) and press any key to continue"?
Incidentally, I uninstalled the latest eBay toolbar and as a result
lost the "My Downloads" folder from my hard drive. Not having much luck
at the moment, am I? Thanks for any further help you can provide.

Patti MacLeod wrote:
Hi Rich Tea,

That error message may be due to a program or programs (currently identified
"culprits" include Motive SmartBridge, Hal Screen Reader and Supernova
Reader Magnifier by Dolphin) that ship with an older version of PSAPI.DLL

Navigate to the installation location for SmartBridge (\Program
Files\Verizon...\Smart...), Dolphin Hal Screen Reader or Supernova Reader
Magnifier, locate PSAPI.DLL in the installation location and rename it to
something else, such as PSAPIOLD.DLL
Do NOT rename the PSAPI.DLL file in the Windows\System32 folder
Restart the computer
The program will find the new PSAPI.DLL in the \Windows\System32 directory
and function normally.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Rich Tea" <Rich Tea@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B7FC64D4-6F0B-4C38-9CB3-D9C43B0DDA3B@xxxxxxxxxxxxxxxx
I am running Windows XP and have just upgraded to IE 7. When logging in, I
get the message "The Procedure Entry Point GetProcessImageFileNameW could
not
be located in the dynamic ling library PSAPI.DLL. I have seen the same
question raised before, but the link quoted in response no longer exists
and
redirection is effected to another link the content which might as well
have
been in Chinese. Please can I have a response with step by step
instructions
indicating where I am to find the relevant folders etc on my computer. I
am
running Norton Anti Virus. Should the firewall be switched off whilst
installing IE 7?

.

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