Re: links in help
- From: Lost in Technology <LostinTechnology@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 13 Nov 2006 08:35:02 -0800
If I understand correctly, this issue occures when the SP2 pack is installed.
The result when clicking on help online links is an empty red x box.
Just to clarify, I have had the SP2 installed since it was first available,
and the result I get when I click "help online" links is an empty IE window,
but no red x.
So do you think this is in fact the same issue? It sounded close, but maybe
not the same?
"Ramesh, MS-MVP" wrote:
.If I can't do this myself I am not sure what to do.
Certain updates from Microsoft set "Kill-bit" for the Help HTML ActiveX
control, thereby preventing it from loading. This results in the blank Help
and Support Center Index.
Help and Support Center Index is blank with a Red X mark:
http://windowsxp.mvps.org/helpctrindex.htm
How to help protect against the Internet Explorer Click and Scroll security
issue:
http://support.microsoft.com/kb/888534
Only way to resolve the problem is to remove the "Kill-bit" as discussed in
the above page, but that UNDOes the security update you installed.
--
Regards,
Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com
"Lost in Technology" <LostinTechnology@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:3D3364EA-3F95-42C1-AAAB-1F87E2C37D71@xxxxxxxxxxxxxxxx
This old thread applies to me, but I tried following your steps to find the
Active X and could not find it. I am not a technology expert whatsoever. I
have SP2, and am set to update automatically. I have been uninstalling
programs recently put into my system, etc...If I can't do this myself I am
not sure what to do.
"Ramesh, MS-MVP" wrote:
Elvart,
My general advice is that you install SP2 (not for this particular problem
but my general advice), as it has many security enhancements.
To verify if an ActiveX Control is set the Kill-bit, open Regedit.exe and
navigate to:
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{GUID}
See if the "Compatibility Flags" value is set to 400, in the right-pane.
If
so, that control is blocked for security purposes.
Where the {GUID}entries for Help Control are:
{ADB880A6-D8FF-11CF-9377-00AA003B7A11}
{41B23C28-488E-4E5C-ACE2-BB0BBABE99E8}
To remove the Kill-bit, backup the particular registry key and delete the
"Compatibility Flags" value. Restart Help and Support Center.
--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
"elvigor" <elvigor@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:CA8BB60F-4861-4D7F-A5C8-548638046CC8@xxxxxxxxxxxxxxxx
Yes, I did exactly that
Actually, I do not understand , what does it mean to set that active
acontrols to kill-bit. What can I do know to correct the problem?
--
Elvart
"Ramesh, MS-MVP" wrote:
Elvart,
You mean you uninstalled SP2, and then downloaded this update ?
http://www.microsoft.com/downloads/details.aspx?FamilyID=2a086526-ae89-4cb3-a819-e6da160f2e66&DisplayLang=en
(This is for Pre-XPSP2 systems)
The prime reason for Help and Support Center index problem is that the
following ActiveX Controls are set the Kill-bit (the MS Updates sets
them)
for security:
{ADB880A6-D8FF-11CF-9377-00AA003B7A11}
{41B23C28-488E-4E5C-ACE2-BB0BBABE99E8}
--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
"elvigor" <elvigor@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:835113F6-7EA6-4921-8562-C0541162E876@xxxxxxxxxxxxxxxx
Now I have SP!, but it was SP2 before and uninstalled it (don't
remember
why
right now
--
Elvart
"Ramesh, MS-MVP" wrote:
Elvart,
What's the Service Pack level of your computer? Have you read the
SP2
part
of that page? The update referred at the bottom of the page does not
apply
if you're already using XP SP2 (indicated in that page itself)
--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
"elvigor" <elvigor@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4CD8BD36-6F38-44EB-AAC7-D01322DB69FB@xxxxxxxxxxxxxxxx
Hi Ramesh,
I did both things that were recommended - regsrv and downloading,
but
it
did
not help. The problem still stays the same
--
Elvart
"Ramesh, MS-MVP" wrote:
Elvart,
Try here:
Help and Support Center Index is blank with a Red X mark:
http://windowsxp.mvps.org/helpctrindex.htm
--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
"elvigor" <elvigor@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:53DFFF4C-3D1D-46F0-98DB-C72E69EBCDF2@xxxxxxxxxxxxxxxx
Sirry for such ate reply - got sidetracked,
Yes, index is empty as well.
--
Elvart
"Ramesh, MS-MVP" wrote:
Elvart,
Is the Help Center Index empty as well?
--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
"elvigor" <elvigor@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:FA213C37-74BA-498C-8FAA-71EF36327AEA@xxxxxxxxxxxxxxxx
All links in Help for my Windows XP Home are not working.
Whenever I
click
on
either related topics or other links, I got only another
notepad
icon
in
notes and that's it/
Please, help?!
--
Elvart
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