Re: HELP- Intermittent Connection Problems....Blamed on XP!!??


Paul,

First of all, I really appreciate your help!!

I've already checked and saved the "ipconfig" info for the last couple
of days, but I'll keep this info handy and try the ping test as you've
suggested.

So far, I haven't had a problem for the last 12 hours.

Since the problem involves email, internet, and usenet (nothing
connects), I assume it's not likely to be a browser, email client,
etc. problem....more likely an OS problem and/or a cable
problem....right?

(Eliminating the firewall didn't help)

I wish the problem had manifested itself BEFORE my daughter took her
pc and the router back to college so that I could've seen if both pcs
had this problem at the same time, but no such luck...If it persists,
I'll see if I can borrow a laptop from someone.....

Again, thnx!!!

Phil


On Fri, 25 Aug 2006 15:35:02 -0700, paulibus
<paulibus@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

It is possible that the problem is at your end. But if you cannot stay
connected via their service, you might as well be using Netzero, and save
some money.

I don't think we can fix this via a help forum, but here is something you
can do. The next time you are connected to the internet:

1 Click Start.
2 Click Run.
3 Type in cmd and click the OK button.
4 On the resulting screen type in "ipconfig" and press Enter; don't use
quotes.
5 Look for the first entries for "IP Address" and "Default Gateway".
6 Write down he numbers next to these entries. They will be in the form
000.000.000.000.

Then the next time you lose the connection:
1 Follow steps 1-3 above.
2 On the resulting screen type "ping 127.0.0.1" without the quotes.
3 Note the result.
4 Then type "ping" with the IP address you previoulsy recorded and note the
result.
5 Then type "ping" with the Default Gateway address.

I'm hoping that 1 of these will respond with a "timed out" message. Then
you will have something to work with. After that you can repost the question
to this forum or the Windows Networking and the Web forum, with the results
of your tests: "I recieved a timed out message when I tried to ping...".

Also try if you can to ioslate the problem. Hook another computer up and/or
bring yours to, and connect from another location. See if the problem
persists. If it does it is your computer, if not it is something beyond it.

Good luck,

Paul

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