Re: Lost my CD/RW and DVD Drive at same time
- From: "Carey Frisch [MVP]" <cnfrisch@xxxxxxxxxxxxxxx>
- Date: Fri, 25 Aug 2006 16:18:32 -0500
CD-ROM access is missing and messages cite error Code 31,
Code 32, Code 19, Code 39, or Code 41
http://support.microsoft.com/kb/314060/en-us
To resolve your issue, follow these steps:
1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]
2. Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3. On the Edit menu, click Delete, and then click OK.
4. Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5. On the Edit menu, click Delete, and then click OK.
6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.
7. Restart your computer.
--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Enjoy all the benefits of genuine Microsoft software:
http://www.microsoft.com/genuine/default.mspx
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"TMCDE703" wrote:
| I would say that I am an above average knowledge when it comes to computers
| but this one has me totally stumped.
|
| I lost both my CD/RW and DVD drives at the same time I get this error
| message device manager:
|
| Windows cannot load the device driver for this hardware. The driver may be
| corrupted or missing. (Code 39)
|
| Click Troubleshoot to start the troubleshooter for this device.
|
| I have tried the following:
|
| 1. reinstalling the drivers
| 2. disabeling then reinstalling the drivers
| 3. uninstalling device and letting windows install the drivers
| 4. downloading versions of the drivers other than the ones I already have
| 5. having windows look for newer versions of the drivers (no sucess)
|
| None of these have worked. If only one of my drives had gone down I would
| say the drive had gone bad - but both of them going at the same time tells me
| that's not the case. Also - this happened IMMEDIATELY after I installed the
| last auto update from Microsoft.
|
| If anyone can help me with this, let me know. Thanks. I just need to know
| I'm not crazy and what else to try - I even had a tech over that did
| everything he knew how to do and he gets paid for fixing these types of
| problems and he could not fix it.
.
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