RE: IE Explorer error when viewing jpg



"Nancy A" wrote:


"Nancy A" wrote:

I am unable to view the items in a folder which contains several jpg files.
Explorer begins to open the folder then shuts down with the message explorer
has encountered a problem .... we are sorry for the inconvenience.

The error log shows the following:
Faulting application explorer.exe, version 6.0.2900.2180, faulting module
ntdll.dll, version 5.1.2600.2180, fault address 0x0003426d.

I was able to copy the folder to a thumb drive and could view it on my
laptop without any problems, so I don't believe it's a corrupted file.

--
Nancy A

Hi Nancy,
Open Command Run and type the following;
sfc /scannow click Ok or Hit enter and get your XPCD handy to put in the
CD Rom if needed, the scannow will fix and damaged files/folders.
HTH.
Please let us know.
Regards,
nass

Thanks. I did as you suggested, but still received the message telling me
explorer has encountered a problem and needs to shut down. This time I have
the following details:

AppName: explorer.exe
AppVer: 6.0.2900.2180
ModName 0.0.0.0
Offset 00000000

Sending the error report gave me a crash analysis report suggesting the
following:
Possible Virus Infection (I'm running McAfee and a scan of the drive did not
find anything)
Corrupted media file or files (I copied the folder and am able to view it
without any problems on my laptop)
Corrupted audio or video codex being installed

Could you offer suggestions on how to determine if the last item is my
problem?

Thanks again for your help.

Nancy A


Hi Nancy,
Try to go through your Mcafee Options (i.e Block pop-up, block ads...) in
the Privacy Service and check that McAfee not treating your jpg as Spam and
blocking them from Display, also disable McAfee Fishing Filter in IE
Properties, by clicking on the Programs Tab and click on Manage Add-Ins,
locate the Add-Ins for Mcafee titled *McAfee Fishing Filter* and Click/check
Disable Radio Button and Click Ok to confirm your Settings.
Click on Advanced Tab and scroll dwon to MultiMedia and check the options
for Displaying Images. and Click Ok to close and reboot your Machine.
HTH.
Please let us know.
Regards,
nass
.