Re: HELP- Intermittent Connection Problems....Blamed on XP!!??


YES, they are pretty much telling me that it's fine on their end, it's
on my end.

They certainly don't show any interest in any command line checks!!!

I just went for one hour without a connection....re-booted the pc, all
is fine!!!???

I'm concerned about having someone come out since the problem comes
and goes....often on it's own without me doing ANYTHING....

Any other ideas????

Two questions:

1) Is there a possibility that this actually is a problem strictly on
my end and Time-Warner is blameless?

2) Should I expect a little more assistence from them?



On Thu, 24 Aug 2006 15:55:02 -0700, paulibus
<paulibus@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

I think that you need to be on the phone with 1 of their techs while your
connection is down. Then the tech needs to talk you through a few command
line commands to see what is going on. If they are merely telling you that
they can connect from their end, it's not helping you very much.

Another option is to find a network certified tech that will come to your
house. If there is a network group at your work, you may be able to pay one
of them to look at your setup. However, they will need to be there when you
lose connectivity.

"phil6666" wrote:


I did get to tier two...twice!

Updated XP this morning & I still lost internet after about 1/2 hour.

Removed most everything from my start-up menu, re-booted, and it's
working for the moment.

Anyone have any suggestions or keep trying Time-Warner?????



On Thu, 24 Aug 2006 08:37:02 -0700, paulibus
<paulibus@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

Time-Warner is full of bleep! If the "IP address is not <resolving>
correctly" then it's a network problem. All this clown did was to ping your
cable box and call it macaroni. You need a network pro. Try to get to tier
2 or above at Time-Warner. The first level helpdesk does not have the
expertise to understand this problem.

FYI: IP addresses are resloved on a network computer called the DNS server,
not on your pc.

"phil6666" wrote:


Using XP Home Edition with all of the current updates....

I've noticed some significant time-out problems with my email for the
past week or two and today I've had intermittent email time-outs and
connection problems to the internet.

Called Time-Warner Cable and they are empathic that the signal to the
cable modum is fine, that the "IP address is not processing correctly"
and if it continues, to call a pc "pro."

They went on to say it appears to be an XP problem and to be prepared
to re-format and start again.

Any suggestions for a more definitive way to diagnose the problem???

thnx!




.

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