Re: PaperPort

Tech-Archive recommends: Fix windows errors by optimizing your registry

Hi Old Man :),

You upgraded overtop of an existing operating system to Windows XP,
while Paperport was installed? That is a No/No.

Your Visioneer OneTouch 8600 is still fine and will work with Paperport.

Decision Time: Choices: Buy a new Scanner which may or may not work with
Paperport after you are done.

Or, bite the bullet. Back up your Favorites, Address Book, E-mails, My
Documents Folder and its Sub-folders and other programs Data files. Save
everything off of the partition that Windows XP is currently installed in.

Reformat and reinstall Windows XP. Then update Windows XP to Service
Pack 2 and fully update the program with Windows Updates including optional
Updates, then you may wish to burn an image of the operating system as is to
a set of CD-Rs or CD-RW disks, before you re-install other programs.

You can always buy a new Hard Drive also, and install Windows XP onto it
without the need to backup information already there. Make that you new
Drive C:\ partition. Then use the other drive for your My Documents folder.

Problems occur because users install overtop existing operating systems.
The programs installed were installed into the old operating system for
running into that operating system, not for running in Windows XP. Always do
a clean install of a new operating system.


--
thecreator


"sed-:)-cid" <old@xxxxxxx> wrote in message
news:euFqjICpGHA.4760@xxxxxxxxxxxxxxxxxxxxxxx
the creator,

Thanks for your continued replies and interest in helping resolve the
issue.
All your suggestions have been attempted at least twice, to no avail.
As to updates, I have been informed I have the latest. Sites also have
posted messages regarding Onetouch scanner as listed , end of life
message. Windows folder only lists twain_32.dll not twain_32.
I don't know what corrupted my paperport program, but I have suspicion
that while the program existed when I upgraded to WIN XP or one of its
updates there was no conflict, but re-installing the program to WINXP
seems to have created a problem. Scansoft and their new company Nuance
also state that upgrading to new version of scansoft can't be done if you
have a problem with current version, without going to more effort then you
suggest.

Thinking maybe new scanner might be in offing, like Epson, if I could
transfer and use data from Paperport.

Thanks again.

"thecreator" <thecreator@xxxxxxxxxxx> wrote in message
news:H4adnWjCeN4TFSzZnZ2dnUVZ_rqdnZ2d@xxxxxxxxxxxxxx
Hi Old Man :),

> No folder twain_32\paprport\ exists in C:\Windows

Okay do this:
Uninstall Paperport and then uninstall the Visioneer One Touch
Scanner. Reboot.

Again look in C:\WINDOWS\twain_32\ folder for the Paperport or
Visioneer One Touch and remove the folder, if found. Also search for
Paperport under C:\Program Files\Scansoft\Paperport and remove them as
well.

Using Regedit, delete this key and its sub-keys:
HKEY_CURRENT_USER\Software\ScanSoft\PaperPort
HKEY_LOCAL_MACHINE\SOFTWARE\ScanSoft\PaperPort

Reboot the computer.

Do not connect the Visoneer One Touch before installing its drivers,
since it is USB Connection.

Install Paperport first, via Custom install to set Paperport Desktop
folder and reboot. Do not Start Paperport up.

Now install the Visioneer OneTouch 8600 Driver. Reboot the computer.

Once rebooted, plug the scanner back in and let Windows find the
scanner. Once found and installed, reboot.

Now once rebooted Start Paperport up. Don't worry about the program
operation yet. But check in the program for latest updates. There should
be 3 updates for Paperport 9.0 Deluxe version. Not sure how many for just
Paperport 9.0 version. Reboot after each update. Once completely
up-to-date, use Explore and go to C:\Program Files\ScanSoft\PaperPort and
find initwain and click it. Close Explore.

Start Paperport. Set preferences. Open Paperport to folder to scan to.
Select Source or Scanner to use. Click Scan, which should launch the
Visioneer OneTouch Scan Manager. Try scanning.



--
thecreator

"sed-:)-cid" <old@xxxxxxx> wrote in message
news:%23JbqdG2oGHA.5104@xxxxxxxxxxxxxxxxxxxxxxx
the creator,

No conflicts appear in device manager, shows working properly. Appears
in control panel under scanners and camera, passed diagnostic test.

In add remove programs I have a listing for programs, OneTouch 2.0,
PaperPort 9.0, Visioneer 8600 Scanner OneTouch 2.2. No folder
twain_32\paprport\ exists in C:\Windows
"thecreator" <thecreator@xxxxxxxxxxx> wrote in message
news:Q5idne62JZokoS3ZnZ2dnUVZ_v2dnZ2d@xxxxxxxxxxxxxx
Hi Old Man :),

Did you apply all available Paperport updates for your particular
version? Are you running the latest Visioneer Driver for your scanner?
It is dated 7-26-2002 and the filename is 8600.exe. The exact version
of the driver, I don't have because I am not using that Visioneer
Scanner Model. I have the 7600.

When you previously uninstalled your Visioneer OneTouch 8600
Scanner, did you do it using Custom or Automatic?

Also did you remove the following folder?
C:\WINDOWS\twain_32\paprport\

Uninstall link:
http://www.nohold.net/noHoldCust9/Prod_5/KnowledgePortal/KPScripts/ArticleViewer.asp?docid=d688486daa3d4f73b11bd594fa6a9a1b_clean.xml

When you reinstall the scanner and Paperport, what order did you do
them in?


--
thecreator



"sed-:)-cid" <old@xxxxxxx> wrote in message
news:e0sRzRpoGHA.1600@xxxxxxxxxxxxxxxxxxxxxxx
the creator,dev,

Thanks for your replies.
Running WINXP HOMESP2. PaperPort Version 9.1.0.497. visioneer
paperport one touch 8600 scanner.

dev,
under File menu do not have a choice to select source but under
scanner Visionner OneTouch 8600 appears.
"thecreator" <thecreator@xxxxxxxxxxx> wrote in message
news:-8adnXL7rOjYgDLZnZ2dnUVZ_omdnZ2d@xxxxxxxxxxxxxx
Hi Old Man :),

What is your operating system and version? What is the complete
version name of Paperport you are running? What is the Brand, Make
and Model Number of the scanner?

You are invited to Join this group @:
http://groups.google.com/group/paperport . Anyone can join.


--
thecreator


"sed-:)-cid" <old@xxxxxxx> wrote in message
news:O4qcEMfoGHA.4152@xxxxxxxxxxxxxxxxxxxxxxx
Thanks all for your comments and replies.I have gone back and
re-installed software to the original CD with no luck, even tried a
couple restore points. I keep coming up error, "cannot communicate
with twain device." I can use icon in the task bar to scan into any
folder but when I click on scan from the Paperport desk top is when
I get the error message. One KB article said the cause was when the
scanner is locked, which it's not. Hate to give up on it because it
serves my purpose nicely.
"DL" <address@invalid> wrote in message
news:OA%23j1rdoGHA.5084@xxxxxxxxxxxxxxxxxxxxxxx
I believe it means PP cannot 'see' a twain device (scanner)
Perhaps a reinstallation of PP?

"sed-:)-cid" <old@xxxxxxx> wrote in message
news:%23JboeJdoGHA.4912@xxxxxxxxxxxxxxxxxxxxxxx
Anybody familiar with this program. would appreciate some help. I
am
receiving error message,"cannot communicate with TWAIN
device."Tried
Paperport KB with no success. I know I may be in the wrong forum,
but have
exhausted all efforts to correct this problem.
Thanks for any comments, help.




















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