Re: unexpected shut downs...could it be Norton?

Tech-Archive recommends: Fix windows errors by optimizing your registry

Software may crash a computer, but it cannot shut down a computer. You are
dealing with a hardware problem.

The first possibility, and the most likely one, is overheating, which will
cause a computer to shut down. A full antivirus scan taxes your computer and
generates heat. You should open the computer case and carefully clean out
all dust and debris. In fact, you should do this every 6 months or so. While
the case is open, make sure all the cooling fans are working properly. Going
forward, be sure to place the computer in a manner where it receives proper
ventillation.

Other possibilities are a failing power supply or a failing motherboard.
These need to be diagnosed by a professional.

Finally, if the computer is not protected by a UPS (uninterruptible power
supply), it should be. A sag in the power supplied to the computer will also
shut it down. UPSes are inexpensive and widely discounted. All UPSes
includes surge protectors.
--
Ted Zieglar
"Backup is a computer user's best friend."

"SeanPaul" <SeanPaul@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:897869F2-4C1C-46B8-951C-35DA4FC6CC67@xxxxxxxxxxxxxxxx
Greetings,
This is my first post, ever, on any type of site. What I'm saying is that
I
need some expert help.

The problem...
My computer shuts down what appears to be randomly and unexpectedly. It
is
a Gateway Performance 1300 deluxe that is running Windows XP home edition.
Once it "crashes" the power cable must be removed and reinserted before
system can be turned back on.

I think the problem has somethign do with Norton's. This first began
occuring when Norton's AV 2004 was installed. The system would crash (as
described) whenever a full system scan was attempted, always. It would
also
happen seemingly randomly at other times.

Why I think it's Norton's...
To 'fix' the problem, this weekend I did a full low-level format of the
hard
drive and reinstalled Windows XP and every other application. I never had
the shut down issue until I tried to reinstall Norton's AV 2004 (which I
did
last). NAV2004 would not install and Symantec got me to install Norton
Internet Security 2006. Now the system is crashing repeatedly.

Here's my pain...
The system is my Mother's. She is blind and does medical transcription
for
an occupation. She has to have it to work and the current state of it
just
will not due. She must have internet connection for email so it also must
have some AV protection as well as firewall.

Questions...
I don't know what other details to provide at this time except to ask the
following.
How do I diagnose the problem?
Is it likely that it is Norton's?
If Norton's, then what other AV programs are recommended?

Thanks for your support.

Kind Regards,


--
Sean

.

Relevant Pages

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