Re: Blue Screen - Help PLEASE

That error code suggests a problem with a USB device.. it may be the port
itself (unlikely) or a driver issue.. but were you getting the blue screen
BEFORE?..

Re, NIS 2005.. the suite is OLD.. you would be better off to do what I
suggested.. NIS is by no means the be all and end all of home computer
security..


--
Mike Hall
MS-MVP Windows Shell/User



"AliceZ" <AliceZ@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:963CFE30-7F3F-42AC-9618-9D068CC20493@xxxxxxxxxxxxxxxx
Thank you. As my wife might have mentioned (she had to leave quite
suddently
for illness in family), it took us about five hours to install the delete
the
NAV/Firewall 2004 and install NIS2005 and do all the downloads of the
updates, etc. We are really 'freightened' about deleting NIS2005 and
finding
out, possibly, that something else is causing the Blue Screen. And we
would
have to go through the whole process of installing the NIS2005 again. (We
are
seniors and use AOL with dial-up.)
Does the following make any sense as to what the cause could be? We copied
it from the Blue Screen:
"A problem has been detected and windows has been shut down to prevent
damage to your computer.
DRIVER_IRQL_NOT_LESS_OR_EQUAL
If this is the first time you've seen this stop error screen, restart your
computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If
this is a new installation, ask your hardware or software manufacturer for
any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or
software. Disable BIOS memory options such as caching or shadowing. If you
need to use Safe Mode to remove or disable components, restart your
computer,
press F8 to select Advanced Startup Options, and then select Safe Mode.
Technical information:
***STOP: 0x00000001 (0xFCD43586,0x00000002,0x00000000,0xF7E7A950)
*** AGRSM.sys - Address F7E7A950 base at F7E3D000, DateStamp 3e888ee3
Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further
assistance."

=======

"Mike Hall - MS MVP Windows Shell/User" wrote:

Lots can cause XP to crap out and do a memory dump.. Norton is one of
them..
just try what I suggested and see what happens..

--
Mike Hall
MS-MVP Windows Shell/User



"AliceZ" <AliceZ@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:249EF48D-59E9-4B95-B9CE-04E3E0292840@xxxxxxxxxxxxxxxx
Thank you. We had two instances PRIOR TO installing the NIS2005 and
doing
the
downloads.
At the top of the blue screen we were able to see "physical dump,"
before
the blue screen disappeared. That is why we were trying to find out if
there
could be the slightest possibility that something else (other than
Norton,
which has been on this PC for years) could be causing this blue screen.

====
"Mike Hall - MS MVP Windows Shell/User" wrote:

As your problem appeared after having acquired Norton
updates/downloads,
there is a fair chance that Norton is the culprit.. disable all of
Norton,
enable the XP firewall, uninstall all of Norton, then go get the free
ones..
if the blue screen doesn't not come back, then all will be well..

--
Mike Hall
MS-MVP Windows Shell/User



"AliceZ" <AliceZ@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:689C781D-347E-407B-9991-F5AA8A56287C@xxxxxxxxxxxxxxxx
Thank you. We have found it difficult to stay online with our
notebook
(we
are using our son's computer at this time) as of late. That is why
we
wonder
if we did delete all Norton products (NIS) from our machine and load
a
free
AV and free Firewall, what happens if the same Blue Screen shows
again?
What
we are trying to do now is address the problem of the Blue Screen
and
how
to
possibly get rid of it (without deleting NIS at this time).
If we go online with the NIS still installed and try to download the
free
AV
and free Firewall, we most probably will get the Blue Screen while
we
are
trying to do the download. What we were trying to do was get rid of
the
Blue
Screen and then decide to delete the NIS and download the free AV
and
free
firewall. Couldn't there be something else causing the Blue Screen,
other
than the NIS?
Hope you can understand our concerns.
========

"Mike Hall - MS MVP Windows Shell/User" wrote:

Alice

ALL versions of Norton will produce a blue screen given time.. it
is
the
way
things are..

--
Mike Hall
MS-MVP Windows Shell/User



"AliceZ" <AliceZ@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C46B0B3E-EF5E-4ED0-8F64-A449E808B55D@xxxxxxxxxxxxxxxx
Thank you, but we do not believe it is related to Norton. On 3/16
and
4/12
the same blue screen thing happened. And that is with Norton that
we
have
been using for a few years.
Is there anything else we can look for that might correct the
Blue
Screen?
==

"Mike Hall - MS MVP Windows Shell/User" wrote:

Alice

Notebooks are important to people of all ages..

Norton NIS 2005 is old, so use Add/Remove Programs to remove
it..
you
may
have to refer to the Symantec website for full removal
instructions..

OK, having done that, go to this website..
http://free.grisoft.com/doc/2/lng/us/tpl/v5 .. this will get you
a
very
good
anti-virus program for which NO payment is required.. it uses up
way
less
resources than any Norton offering..

Now open up Control Panel and click on the Windows Firewall
icon..
enable
the XP firewall.. if you want more from your firewall, and
Microsoft
does
recommend running third party firewalls, go to this website
where
you
can
download a free firewall..
http://www.zonelabs.com/store/content/company/products/trial_zaFamily/homeofficetrial_zaFamily.jsp?dc=12bms&ctry=CA&lang=en
... click the download button in the column furthest right to
get
it..

You now have first rate protection at zero cost to yourself.. of
course,
you
can have more features by buying each product, but you would
probably
not
use the extra features, so save yourself the outlay..


--
Mike Hall
MS-MVP Windows Shell/User



"AliceZ" <AliceZ@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B2496A7E-CA6C-41CE-9E9D-D2F60F1B2D0C@xxxxxxxxxxxxxxxx
Yesterday we spent a lot of time removing NAV2004 and
installing
NIS
2005.
When finally installed we went to Norton for update/downloads.
There
were
quite a few to download (2 hour - on dial up). During the last
download,
the
Blue Screen came up. The notebook turned off and then back on.
We
went
back
to Norton and completed the download. Today when we were in
IE6,
we
got
the
same Blue Screen when we where searching (for a particular
page
on
the
Norton
site). What is causing this? We are senior citizens and our
notebook
is
very
important to us. Can someone please help us?
We have WinXPsp2 and the error message was:
C:\DOCUME~1\Owner\LOCALS~1\Temp\WERddb6.dir00\Mini043006-03.dmp
C:\DOCUME~1\Owner\LOCALS~1\Temp\WERddb6.dir00\sysdata.xml
===
Error Signature:
BCCode : 100000d1 BCP1 : FD025000 BCP2 : 00000002
BCP3 :
00000000
BCP4 : F7C72950 OSVer : 5_1_2600 SP : 2_0 Product
:
768_1
============
Error caused by a device driver
Thank you for sending an error report to Microsoft.
Error report summary

Error type : Windows stop error (A message appears on a blue
screen
with
error code information)
Solution available? : No (see Next steps)
What does this error mean? : Windows has encountered an error
from
which
it
cannot recover and needs to restart
Cause : Unknown device driver
Computer symptoms : A message appears on a blue screen with
error
code
information (for example: e.g. 0x0000001E,
KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take : Important: Please continue
to
send
error
reports so analysts at Microsoft can study and try to correct
the
problem
as
quickly as possible
Information about this error
You received this message because a device driver installed on
your
computer
caused the Windows operating system to stop unexpectedly. This
type
of
error
is referred to as a "stop error." A stop error requires you to
restart
your
computer.
Next steps
We have analyzed your error report and at this time are unable
to
determine
the exact cause of the error. However, Microsoft will continue
to
analyze
this error report to try to determine the specific cause of
the
error.
If
we
are able to find the cause and correct it, and you encounter
the
same
problem, you will receive an updated response that includes
instructions
for
resolving the problem.
















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