Re: Blue Screen - Help PLEASE

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As your problem appeared after having acquired Norton updates/downloads,
there is a fair chance that Norton is the culprit.. disable all of Norton,
enable the XP firewall, uninstall all of Norton, then go get the free ones..
if the blue screen doesn't not come back, then all will be well..

--
Mike Hall
MS-MVP Windows Shell/User



"AliceZ" <AliceZ@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:689C781D-347E-407B-9991-F5AA8A56287C@xxxxxxxxxxxxxxxx
Thank you. We have found it difficult to stay online with our notebook (we
are using our son's computer at this time) as of late. That is why we
wonder
if we did delete all Norton products (NIS) from our machine and load a
free
AV and free Firewall, what happens if the same Blue Screen shows again?
What
we are trying to do now is address the problem of the Blue Screen and how
to
possibly get rid of it (without deleting NIS at this time).
If we go online with the NIS still installed and try to download the free
AV
and free Firewall, we most probably will get the Blue Screen while we are
trying to do the download. What we were trying to do was get rid of the
Blue
Screen and then decide to delete the NIS and download the free AV and free
firewall. Couldn't there be something else causing the Blue Screen, other
than the NIS?
Hope you can understand our concerns.
========

"Mike Hall - MS MVP Windows Shell/User" wrote:

Alice

ALL versions of Norton will produce a blue screen given time.. it is the
way
things are..

--
Mike Hall
MS-MVP Windows Shell/User



"AliceZ" <AliceZ@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C46B0B3E-EF5E-4ED0-8F64-A449E808B55D@xxxxxxxxxxxxxxxx
Thank you, but we do not believe it is related to Norton. On 3/16 and
4/12
the same blue screen thing happened. And that is with Norton that we
have
been using for a few years.
Is there anything else we can look for that might correct the Blue
Screen?
==

"Mike Hall - MS MVP Windows Shell/User" wrote:

Alice

Notebooks are important to people of all ages..

Norton NIS 2005 is old, so use Add/Remove Programs to remove it.. you
may
have to refer to the Symantec website for full removal instructions..

OK, having done that, go to this website..
http://free.grisoft.com/doc/2/lng/us/tpl/v5 .. this will get you a
very
good
anti-virus program for which NO payment is required.. it uses up way
less
resources than any Norton offering..

Now open up Control Panel and click on the Windows Firewall icon..
enable
the XP firewall.. if you want more from your firewall, and Microsoft
does
recommend running third party firewalls, go to this website where you
can
download a free firewall..
http://www.zonelabs.com/store/content/company/products/trial_zaFamily/homeofficetrial_zaFamily.jsp?dc=12bms&ctry=CA&lang=en
... click the download button in the column furthest right to get it..

You now have first rate protection at zero cost to yourself.. of
course,
you
can have more features by buying each product, but you would probably
not
use the extra features, so save yourself the outlay..


--
Mike Hall
MS-MVP Windows Shell/User



"AliceZ" <AliceZ@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B2496A7E-CA6C-41CE-9E9D-D2F60F1B2D0C@xxxxxxxxxxxxxxxx
Yesterday we spent a lot of time removing NAV2004 and installing NIS
2005.
When finally installed we went to Norton for update/downloads. There
were
quite a few to download (2 hour - on dial up). During the last
download,
the
Blue Screen came up. The notebook turned off and then back on. We
went
back
to Norton and completed the download. Today when we were in IE6, we
got
the
same Blue Screen when we where searching (for a particular page on
the
Norton
site). What is causing this? We are senior citizens and our notebook
is
very
important to us. Can someone please help us?
We have WinXPsp2 and the error message was:
C:\DOCUME~1\Owner\LOCALS~1\Temp\WERddb6.dir00\Mini043006-03.dmp
C:\DOCUME~1\Owner\LOCALS~1\Temp\WERddb6.dir00\sysdata.xml
===
Error Signature:
BCCode : 100000d1 BCP1 : FD025000 BCP2 : 00000002 BCP3 :
00000000
BCP4 : F7C72950 OSVer : 5_1_2600 SP : 2_0 Product :
768_1
============
Error caused by a device driver
Thank you for sending an error report to Microsoft.
Error report summary

Error type : Windows stop error (A message appears on a blue screen
with
error code information)
Solution available? : No (see Next steps)
What does this error mean? : Windows has encountered an error from
which
it
cannot recover and needs to restart
Cause : Unknown device driver
Computer symptoms : A message appears on a blue screen with error
code
information (for example: e.g. 0x0000001E,
KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take : Important: Please continue to
send
error
reports so analysts at Microsoft can study and try to correct the
problem
as
quickly as possible
Information about this error
You received this message because a device driver installed on your
computer
caused the Windows operating system to stop unexpectedly. This type
of
error
is referred to as a "stop error." A stop error requires you to
restart
your
computer.
Next steps
We have analyzed your error report and at this time are unable to
determine
the exact cause of the error. However, Microsoft will continue to
analyze
this error report to try to determine the specific cause of the
error.
If
we
are able to find the cause and correct it, and you encounter the
same
problem, you will receive an updated response that includes
instructions
for
resolving the problem.










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