Re: Reboots on Power Down

Thank you Angela.

I recieved a reply from Intel late yesterday.

In part of his e-mail, he hinted (among other things) that it could a bad
processor or even a bad MB.

Note that someone also once told be it could be a bad Power Supply (not
enough amps.). which I have heard for some people that it is true, specially
older psu's that where being used. But I had a new 480W PSU from Antec and
just installed a newer Antec 550HE w/sli support with lots of amp power per
channel. So that was an other dead-end for me.

I wrote back to him...informing him that it had to do with the BIOS versions.

When I updated the Processor to a 3.4Ghz HT model, running under the same
BIOS version P19 from Intel, the processor was NOT being reconized with Hyper
Threading. I also encounted many errors including the BSOD. BUT IT DID
POWER DOWN OK!

Until I updated to the newest BIOS version P21. All the problems went away,
HT was working, and it passed all the test, Just could not power down. I
switched back and forth a couple of times, BIOS ver. P19 and P21.

Results where the same;
BIOS ver. P19, system would run with many errors with some of the programs,
BUT IT WOULD SHUT DOWN (Power Down) OK.
BIOS Ver. P21, system works great, fast, all programs work without
error...from ms office to BF2-special forces. But it will not Power Down.

It could be a memory fault with the processor and Mem chips or some program
setting between the BIOS Versions? I don't know.

I just hope Intel continue to e-mail me concerning this problem.

I don't know if this could be a help for you, but good luck!

Regard's,
Robert T.



"Angela Burrell" wrote:

Robert wrote:
Angela,

Thanks for the reply...If you could try shutting it down on linux that would
be great.
let me know how it goes.

ps. I e-mailed Intel again, still no relpy from them? (and I'am a chennel
member, go figure).


Best Regard's,

Robert




"Angela Burrell" wrote:


Robert wrote:


Reboots on power down.

When I go to shut down my PC, it goes through the motions of Saving Settings,
Shutting Down, Power Interrupts (stutters) but then it reboots itself and
comes back to life as if I just booted normally.
The only way I can shut down is by holding in the power button to shut off
completely.

I have been dealing with this problem for almost a year trying different
solutions that have been posted on the net. but so far nothing has worked.
Including the recommendations Posted on this site.
I have a high-end costumed built pc, running XP pro. (2nd Edition) I have
all the latest drivers, updates installed. I had the system running under a
RAID 0, and recently re-formatted to a RAID 1 configuration to try to solve
this problem.



My latest Clean System install using the latest divers and widows updates and with only my Microsoft USB Explorer mouse, Natural Keyboard and Dell LCD monitor hooked up. NO ADDITONAL SOFTWARE PROGRAMS INSTALLED!


Right from the start, the system will reboot after a shutdown. Same as my
previous system install as a RAID 0 config.

Notes: I had an Antec 480 PSU installed, which is recommend by INTEL. My
latest solution was replacing my Power Supply; Now I have a brand new Antec
550HE PSU installed. Did not solve the problem...reboots on power-down. I
have additional software installed now, including Bitdefender and Spyware
Doctor.

HARDWARE SETUP:
Thermaltake SHARK Case.
Intel P865PERL MB - BIOS Ver. p21 (latest posted).
Intel P4 3.4GHz, HT. Bus speed 800MHz (system recognized as a dual
processor).
1023 MB Mem.
Nvidia GeForce 6600GT Video Card (Latest Drivers installed)
Antec 550HE Power Supply.
Dual (x2) WD 250 Gig HDD.
Liteonit DVD-R Disk Drive. (Latest firmware installed).
Liteonit CD-R Disk Drive. (Latest firmware installed).
Std. Floppy Drive.
Intel 536EP Modem.
Microsoft Natural PS/2 Keyboard.
Microsoft USB IntelliMouse Explorer 4.0 (IntelliPoint).

No problem devises reported.



I know, I do not have a software problem from third venders. The only other source of the problem could be (other then GETTING RIDE OF MICROSOFT XP), is the Microsoft mouse and keyboard? I have tried changing the power settings for each of the hardware devices such as mouse and LAN.


I am at my end...NEED HELP FROM SOMEONE WHO CAN HELP!

Nothing in Event Viewer for clues and no Blue Screens of Death!
No 3rd party Programs...like Roxie Easy CD Creator.
Automatic Recovery has been unchecked and then Checked, everything that has
been posted at this point I have tried!



NOTE: The only thing I have a feeling about is the BIOS.

THE PROBLEM ACCURED RIGHT AFTER I UPGRADED TO A NEW INTEL 3.4 PROCESSOR WITH
HT. HAD TO INSTALL THE LASTEST BIOS FROM VER. P19 TO P21 FOR THE NEW
PROCESSOR TO FUNCTION CORRECTLY.
IT IS NOT AN OPTION TO GO BACK TO BIOS VER P19. <<<

I have contacted Intel, submitted a couple of support e-mails with no
response from them! I would thick Microsoft would have a direct line to them
that works?




ANYONE RECOMMEND A DIFFERENT O/S SYSTEM????? <<<


Awaiting HELP, HELP, HELP, HELP, and HELP.


Regard's
Robert T.


I think it is related to your Intel motherboard. I have an IBM e-series
server that does the exact same thing, I thoguht it was supposed to
because it is a server. But it also has an Intel motherboard.

This system has Windows 98 SE, Windows 2000 Server and Linux installed.
I have only tried to shut down from Win 2K. I bet another O/S would shut
down normally. If you want I can try this.


Here more info about MY system: my board is a proprietary IBM board,
M71IX MB 02160-1. The Chipset is Intel 82875P. We probably have a same
or similar chipset.

Anyway, I booted into Linux, and shut the system down. The result is
that the operating system halted properly, but did NOT power off (didn't
reboot either.) Said "power down" on the screen, the next step would be
for the systm to shut off, but it just sat there. Had to hold down the
power button to shut it off.

Windows 98 same thing, sits at "It is now safe to turn off your
computer." But these OS'es don't reboot.

From Windows 2000 Server it is impossible to turn off the machine, only
reboot. (Since it's a server, I have it on all the time anyway.)

Hope this information is helpful.

Regards

ab.

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