Re: System Information will not open
- From: "Wesley Vogel" <123WVogel955@xxxxxxxxxxx>
- Date: Thu, 27 Apr 2006 20:11:02 -0600
The index.dat file may be missing from >>
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
or
%windir%\PCHealth\HelpCtr\OfflineCache if Windows is not on C:\
First. Set Hidden files and folders to display.
Start | Settings | Control Panel | Folder Options | View tab
Check:
Display the contents of system folders
Show hidden files and folders
UNCheck:
Hide protected operating system files
Click Apply | Click OK
[[Hidden files and folders will appear dimmed to indicate they are not
typical items.]]
Second. Paste this in the Start | Run box...
%windir%\PCHealth\HelpCtr\OfflineCache
Click OK.
Look for a file called index.dat. Is one there?
If not, save the attached zip file and unzip it to ...
%windir%\PCHealth\HelpCtr\OfflineCache
The zip file contains the appropriate index.dat file.
Move index.zip to
%windir%\PCHealth\HelpCtr\OfflineCache
that way the next time you delete the index.dat you
can unzip index.zip again.
If you do not trust this, get the index.dat from a friends machine.
According to Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]...
Rebuilding the help center re-creates the index.dat.
Reinstalling Help and Support Center in Windows XP
http://windowsxp.mvps.org/rebuildhelp.htm
--
Hope this helps. Let us know.
Wes
MS-MVP Windows Shell/User
In news:ukV6m9kaGHA.2368@xxxxxxxxxxxxxxxxxxxx,
Conan Kelly <CTBarbarin at msn dot com> hunted and pecked:
Hello all,
System Information (Start>All Programs>Accessories>System Tools>System
Information) will not open on my laptop at home (Dell Insiron 8200
Windows XP Pro (all current updates installed)). When ever I try to open
System Information, the Help & Support Center opens. If I navigate H & S
C to the link that should open System Information (Tools>Advanced System
Information>View detailed system information (Msinfo32.exe)) and click
it, another instance of H & S C opens up.
Is anyone else having this problem?
...
...
...
Just now I did some experimenting on my work machine (Dell Demension 8200
Win XP Pro SP2 (probably not all current updates installed)). It looks
like H & S C and System Information are running under 2 different
instances of the same process (helpctr.exe).
Anyone know what is going on? Is there another, round-about way to get
System Information to open? Is there a way to navigate H & S C to get to
System Information?
Thanks for any help anyone can provide,
Conan Kelly
Attachment:
index.zip
Description: Binary data
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- From: Conan Kelly
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